🕒 20 days ago
The Technical Success Engineer at Addepar is responsible for maximizing client platform value through technical expertise, project management, and cross-functional collaboration to enhance client outcomes.
Solution Expert
📅 Jun 26
📍 🇩🇪 Germany - Remote🎹 Mid-level🤛 Technical Account Manager📢 🇫🇷 French Required📢 🇬🇧 English Required💼 Full-Time
ConsultingCustomer SuccessSaaS DeploymentProject Management
📜 Description
- Support strategic customers by acting as trusted advisors on complex use cases.
- Analyze advanced client needs and translate requirements into scalable solutions.
- Lead complex integrations, redesign platform architecture, and run solution audits.
- Deliver Professional Services and support customers throughout their contract lifecycle.
- Develop repeatable processes to improve project quality and delivery.
🛠️ Requirements
- 3 years of professional consulting experience in a customer-facing role.
- Previous deployment experience of SaaS products, ideally HR related.
- Project management skills.
- Good understanding of APIs and SSO configuration.
- Solution-oriented and client-first mindset.
- Full professional proficiency in French, English, and German.
✨ Benefits
- Compensation: Package includes base salary, a variable component and equity 📈
- Benefits: Work From Home perks, 1 month parental leave for the second parent.
- Balance: Flexible hours, Total work from home possible anywhere in Germany 🏠
- Phone Screen with our Talent Acquisition Manager
- Discovery Meeting with a Solution Expert
- Case Study Meeting with 2 Solution Expert Coach and a Solution Expert
- Clarification Meeting with our Head of Professional Services
- Culture Fit Meeting with our Chief Human Resources Officer
Full job description
Our Solution Expert team plays a key role in supporting strategic customers in RUN phase, by acting as trusted advisors on complex use cases. Working closely with Sales, Product, and Customer Success, they analyze advanced client needs, challenge existing setups, and translate requirements into scalable solutions within the 360Learning platform.
You will manage a portfolio of customers throughout their lifecycle to drive product adoption and deliver tailored solutions beyond standard product capabilities.
These large and strategic accounts have already deployed the platform and have a strong level of autonomy. They rely on your technical and functional expertise to lead complex integrations (APIs, flat files, third-party tools), redesign platform architecture, run solution audits, and provide high-level recommendations to maximize business impact and long-term value.
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!
Within 1 month, you will:
Within 3 months, you will:
Within 6 months, you will:
Within 12 months, you will:
The Skill Set
What We Offer
Compensation: Package includes base salary, a variable component and equity 📈
Benefits: Work From Home perks, 1 month parental leave for the second parent.
Balance: Flexible hours, Total work from home possible anywhere in Germany 🏠
Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻💻🏆
The Interview Process
⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC
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