🕒 2 days ago
Guide customers in adopting Fin and Intercom at scale, build repeatable engagement programs, monitor customer health and outcomes, and shape scaled customer success processes through cross-functional collaboration.
Temp Community Supports Coordinator
📅 Aug 31
📍 🇺🇸 El Segundo - Hybrid💰 $24 - $25 / hour🥁 Junior🤝 Customer Success Manager📢 🇪🇸 Spanish Required⏳ Temporary/Contract
Customer ServiceMember EngagementUtilization CoordinationReauthorization Coordination
📜 Description
- Monitor member utilization and authorized hours each billing cycle, addressing underuse, overages, and potential service disruptions.
- Manage utilization and reauthorization cases in Salesforce, collecting documentation and completing extensions on time.
- Coordinate with funding sources, health plans, and Case Managers to resolve authorization issues and support service continuity.
- Engage members and caregivers through proactive outreach, resources, and responses to inquiries across phone, chat, text, and email.
- Maintain accurate member records, utilization details, authorization status, interactions, and health plan updates.
- Work with internal teams and external partners to resolve service issues, meet referral and care integration requirements, and maintain HIPAA compliance.
🛠️ Requirements
- In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page
- Sound interesting? Read on for more details!
- High school diploma or GED required; bachelor’s degree preferred.
- 1–3+ years of customer service or other service-oriented experience.
- Experience with ticket management systems and processes.
- Proficiency with Microsoft Office, including Word, Excel, and Outlook, and experience with Salesforce.
- Ability to manage a high volume of communications and cases while meeting deadlines in a fast-paced environment.
- Bilingual Spanish preferred.
- Reliable internet service required.
- Customer service and member engagement
Full job description
Build a Career That Changes Lives - Including Your Own
24 Hour Home Care is a leading provider of home care and community-based services focused on helping individuals live safely and independently. As part of TEAM Services Group, a private equity-backed healthcare services organization, we combine a mission-driven culture with a commitment to innovation, growth, and operational excellence.
Here, the work you do matters. Whether you’re supporting clients directly or helping drive our business forward, every role contributes to improving lives and strengthening the communities we serve.
Grow with purpose. Lead with heart. Make a difference every day.
Watch this short video to see the heart behind our work and the impact our teams create every day.
Who You Are:
You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies:
In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page
Sound interesting? Read on for more details!
The Role:
The Community Supports Coordinator manages the member journey following admission, helping ensure members receive consistent, uninterrupted services. This role focuses on utilization and reauthorization management, proactive member and caregiver engagement, and coordination with funding partners and health plans to support appropriate use of authorized services.
Primary Responsibilities
- Monitor member utilization and authorized hours each billing cycle, proactively addressing underutilization, overages, and potential service disruptions.
- Manage utilization and reauthorization cases in Salesforce, ensuring required documentation is collected and extensions are completed in a timely manner.
- Partner with funding sources, health plans, and Case Managers to communicate member status, resolve authorization issues, and support continuity of services.
- Build and maintain relationships with members and caregivers, providing proactive outreach, resources, and support throughout ongoing service delivery.
- Respond to member and caregiver inquiries across phone, chat, text, and email, working to provide timely and effective resolution.
- Maintain accurate member records, including service utilization, authorization status, interactions, and required health plan updates.
- Collaborate across internal teams and external partners to resolve service issues, meet closed-loop referral and care integration requirements, and maintain HIPAA compliance.
This is a hybrid position, coming into the El Segundo office 1x per month.
Please note that this is a TEMPORARY position.
What You Bring to the Table:
Qualifications
- High school diploma or GED required; bachelor’s degree preferred.
- 1–3+ years of customer service or other service-oriented experience.
- Experience with ticket management systems and processes.
- Proficiency with Microsoft Office, including Word, Excel, and Outlook, and experience with Salesforce.
- Ability to manage a high volume of communications and cases while meeting deadlines in a fast-paced environment.
- Bilingual Spanish preferred.
- Reliable internet service required.
Skills
- Customer service and member engagement
- Utilization and reauthorization coordination
- Communication and relationship building
- Problem solving
- Attention to detail
- Organization and time management
- Analytical thinking
- Sound judgment
What We Bring to the Table:
Learn more about 24 Hour Home Care's benefits for temporary employees here!
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.
Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.
Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.
- By Email: info@dcba.lacounty.gov
- By Web: https://dcba.lacounty.gov/contact-us/
- By Phone: (800) 593-8222
For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).
The expected California Pay Range for this position:
$23.56-$24.84 USD
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