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Customer Support Associate (JavaScripting Expert)

🕒 16 days ago
JavascriptingReactjsTechnical SupportApplication Support

📜 Description

  • Own the customer support experience by managing tickets from intake through resolution while meeting SLA expectations.
  • Troubleshoot complex issues across workflows, configurations, integrations, and Zinier platform functionality.
  • Partner cross-functionally with Product, Engineering, Professional Services, and Customer Success teams to resolve customer challenges.
  • Drive continuous improvement by identifying recurring issues, root causes, and opportunities to improve support operations and workflows.
  • Develop product expertise and become a subject matter expert (SME) across key platform areas and customer use cases.
  • Create and maintain documentation including knowledge base articles, troubleshooting guides, and support playbooks.

🛠️ Requirements

  • 2-5 years of experience in technical support, application support, or customer-facing SaaS support roles.
  • Strong troubleshooting skills with the ability to investigate issues methodically and communicate clearly.
  • Customer-first mindset with strong organization, responsiveness, and attention to detail in fast-paced environments.
  • Technical fluency with enterprise software, web applications, APIs, integrations, mobile platforms, or cloud technologies.
  • Experience with support tools such as Jira, Zendesk, Freshdesk, ServiceNow, or similar ticketing platforms.
Sutherland

Concierge Healthcare Customer Service

Sutherland👥 10,000+ employees🏢 Information Technology And Services
🕒 4 days ago

Provide high-quality customer support in a fast-paced contact center, addressing inquiries and ensuring a strong service experience for customers in the New York market.

Customer ServiceCall Center OperationsProblem SolvingCommunication Skills

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