Support Agent (freelance)
Social-Discovery-Ventures👥 501 - 1000 employees🏢 Computer Software
As a Support Agent, you will manage customer inquiries through live chat and email, ensuring timely responses and effective issue resolution.
Customer Support Specialist - Weekend
🕒 9 days ago
📍 🇺🇸 San Francisco - Remote💰 $48.1k - $58.4k / year🎹 Mid-level🛟 Customer Support Specialist💼 Full-Time
Customer SupportEmpathyCommunicationProblem-solving
📜 Description
- Answer user questions over chat, email, and phone
- Handle user account requests, including application processing, card disputes, and missing payments
- Teach customers how to use our product and translate user confusion into product suggestions
- Identify systemic flaws that lead to user problems
- Work with our engineering team to find and squash bugs
- Write help articles and FAQs
🛠️ Requirements
- 2+ years of experience in a Customer Experience / Customer Support role
- Consistently exercise empathy
- Understand how to translate complex terminology into clear user communication
- Enjoy thinking about how to automate as much of your job as possible
- Stay calm while managing multiple tasks
✨ Benefits
- Equity (stock options/RSUs)
- Benefits
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