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Customer Support Specialist

πŸ•’ yesterday
Customer SupportTechnical TroubleshootingCRM ProficiencyCommunication Skills

πŸ“œ Description

  • Serving as the first point of contact across calls, emails, and chats β€” responding promptly and professionally throughout the day.
  • Guiding customers through account setup, transactions, and platform features using approved scripts and a natural, conversational tone.
  • Troubleshooting basic technical issues β€” login problems, transaction errors, wallet connection, or app navigation.
  • Quickly locating customer accounts and case history during live interactions, and documenting every interaction accurately in the CRM.
  • Escalating complex technical or account issues with clarity β€” knowing when to resolve independently and when to hand off to a specialist team.

πŸ› οΈ Requirements

  • Excellent verbal and written English, with a friendly, patient, and genuinely customer-focused personality.
  • Comfortable handling high volumes of calls, chats, and emails simultaneously β€” composed and consistent even during busy periods.
  • Basic technical aptitude β€” comfortable troubleshooting simple platform, login, or transaction issues.
  • Strong CRM proficiency or a demonstrated ability to learn new software platforms quickly.
  • Strong attention to detail and problem-solving instincts.
  • Previous experience in customer service, technical support, call center, or virtual assistant roles is strongly preferred.
  • Bonus: basic knowledge of cryptocurrency, blockchain, or digital wallets.

✨ Benefits

  • πŸ’Έ Competitive salary in USD β€” paid consistently every month, no matter where you are.
  • 🌴 10 paid vacation days per year plus all U.S. federal holidays.
Everlaw

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Assent

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πŸ“ πŸ‡ΊπŸ‡Έ Spain - RemoteπŸ’Ό Full-TimeπŸ₯ JuniorπŸ›Ÿ Customer Support SpecialistπŸ“’ πŸ‡ͺπŸ‡Έ Spanish RequiredπŸ“’ πŸ‡³πŸ‡± Dutch Required
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