As a Customer Support Specialist, you'll provide front-line technical support, troubleshoot software issues, and ensure customer satisfaction through effective problem resolution.
Customer Support Associate- German
🕒 2 days ago
📍 🇰🇪 Eldoret - Remote🥁 Junior🛟 Customer Support Specialist📢 🇩🇪 German Required📢 🇬🇧 English Required💼 Full-Time
GermanEnglishCommunicationCustomer Support
📜 Description
- Communicate with suppliers via emails, phone calls, and conference calls to gather compliance information.
- Assist top tier suppliers with their compliance requests and ensure document quality.
- Handle inbound calls to troubleshoot and guide suppliers through their compliance needs.
- Engage unresponsive suppliers through outbound calls and educational webinars.
- Provide language support in German and English for internal translations and prospect calls.
🛠️ Requirements
- Excellent verbal and written communication skills in German and English.
- Related work experience in administration, reporting, research, or customer support.
- Strong time management skills and ability to handle multiple priorities.
- Proficiency in MS Office Suite and Google Applications.
- Self-starter with excellent time management and adherence to deadlines.
✨ Benefits
- Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.
- Lifelong Learning: At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.
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