🕒 9 days ago
Own hotel partner relationships from contract through onboarding and ongoing account management, improving adoption and retention while bringing customer feedback into product decisions and building scalable success processes.
Customer Success Manager
🕒 yesterday
Customer SuccessAccount ManagementCustomer Relationship ManagementCustomer Onboarding
📜 Description
- Serve as the primary customer contact and build strong relationships throughout the contract period.
- Understand customer needs, monitor satisfaction, and proactively address concerns.
- Guide customers through onboarding, product training, and ongoing support.
- Partner with sales, product, and support teams to resolve issues and deliver tailored solutions.
- Track customer health and feedback, identify improvement or service opportunities, and share outcomes with leadership.
- Communicate product updates and best practices while managing retention and renewal processes.
🛠️ Requirements
- 2-3 years of experience in Customer Success, Account Management, or a related field.
- Strong communication and relationship-building skills.
- Ability to manage multiple customer accounts and prioritize tasks efficiently.
- Problem-solving mindset with a proactive approach to addressing customer needs.
- Experience working with software, SaaS, or tech-related companies is a plus.
- Excellent teamwork and collaboration skills with the ability to work cross-functionally.
- Flexibility and adaptability to work in a fast-paced, evolving environment.
- Proficiency with CRM software and customer support tools.
✨ Benefits
- Gain valuable experience working with a dynamic team in a fast-growing company.
- Flexible remote work environment.
- Opportunity to make a significant impact on customer satisfaction and retention.
Full job description
About Treering
At Treering, we help people capture and preserve life’s most meaningful moments, from school milestones to unforgettable travel experiences. Our innovative memory-as-a-service platform combines intuitive, AI-enabled tools with a seamless user experience to make creating personalized keepsakes easy and joyful. We’re a fast-growing, purpose-driven company expanding beyond yearbooks into travel and experiential memories, and we’re equally intentional about creating a workplace where people feel supported, empowered, and connected to the impact of their work.
Job Description:
As a Customer Success Manager at Treering, you will manage day-to-day customer interactions and help customers achieve their goals with our products and services. You will work directly with customers to build strong relationships, resolve issues, and provide support, while collaborating with internal teams to ensure smooth solution delivery.
Key Responsibilities:
Requirements:
Why Join Us?
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