🕒 2 days ago
Support shop owners and their teams in adopting AutoLeap, manage integrated payments registrations, and handle customer product and billing questions while contributing to Customer Success initiatives.
Customer Success Specialist
🕒 2 days ago
📍 🇵🇭 Eastwood Quezon City - Remote🥁 Junior🤝 Customer Success Manager📢 🇬🇧 English Required💼 Full-Time
Customer SuccessCustomer SupportCustomer OnboardingIot
📜 Description
- Build strong customer relationships with a customer-first approach.
- Learn systems end-to-end to address customer issues and product requirements.
- Deploy technical projects and deliverables independently and with other departments.
- Provide empathetic Tier 1 support and troubleshoot hardware and software issues.
- Manage support questions, follow-ups, and tickets in Salesforce.
- Guide clients through onboarding and create support materials and product testing processes.
🛠️ Requirements
- At least 2 years of experience in a technical or support-related role
- Bachelor's Degree in Business, Computer Science, Computer Engineering, Information Technology, or related
- Fluent English speaker and writer
- Strong knowledge in IoT
- Strong Customer Service skills
- Systematic and methodical approach to troubleshooting issue.
- Experience using tools such as Salesforce, Chorus, Fullstory, Outreach and Jira is an asset
Full job description
Position Summary:
We are looking for an enthusiastic, technically minded and very personable member to join our Customer Success team in the role of Customer Success Specialist. Your role will involve interacting with Airbnb hosts, vacation rental property managers, and leaders in the hotel industry. As a Customer Success Specialist, your main objective will be to help maintain strong customer relationships, by helping them troubleshoot issues as well as helping them through the onboarding process.
Job Details:
Work from Home
Monday to Friday | 9 AM - 6 PM PST
Following Philippine Holidays
Responsibilities:
- Develop strong customer relationships building on quality, reliability, trust and a “customer first” attitude.
- Learn the systems end-to-end to support customers with their issues and product requirements.
- Deploy technical projects and execute on project deliverables while working independently and through collaboration with relevant departments.
- Provide Tier 1 Customer Support with understanding and empathy to system issues
- Submitting tickets and tracking utilizing salesforce our CRM platform
- Execute daily customer support operations including responding to questions and following up on reported issues
- Continuously supporting clients throughout the onboarding process
- Building and maintaining strong relationships with clients
- Hardware and software troubleshooting
- Creating internal/client-facing on-boarding and support material
- Develop and apply testing processes for new and existing products to meet client needs
Qualifications:
- At least 2 years of experience in a technical or support-related role
- Bachelor's Degree in Business, Computer Science, Computer Engineering, Information Technology, or related
- Fluent English speaker and writer
- Strong knowledge in IoT
- Strong Customer Service skills
- Systematic and methodical approach to troubleshooting issue.
- Experience using tools such as Salesforce, Chorus, Fullstory, Outreach and Jira is an asset
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