Technical Account Manager, Success Advisory - New York or Toronto

As part of our Success Advisory team, you'll partner with Pigment's most strategic clients to help them unlock the full value of the platform — and you'll help redefine what modern, AI-assisted advisory looks like. This is a hybrid technical + client-facing role for someone who's as comfortable designing a multidimensional model as they are advising a CFO, and who's genuinely excited about using AI to extend what a small expert team can deliver.

Join Pigment: The AI Platform Redefining Business Planning   Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team - from Finance to HR - to build, adapt, and align strategic plans in real time.   Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Uber, Anthropic, Snowflake or Siemens, use Pigment daily to make more informed decisions and confidently navigate any scenario.   With a team of 700+ across Paris, London, New York, Toronto, San Francisco and Austin, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.   At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo - all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you. We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially.   Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace.  All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability,  sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.

Additional Responsibilities:

Act as trusted advisor to our most strategic clients on technical topics, from performance best practices to Pigment's multidimensionality concepts

Partner with Customer Success to build strategies aligned to each client's roadmap and challenges

Run workspace audits — and help industrialize them with AI-assisted tooling so we deliver deeper insight, faster

Build and enrich our Success Plan offering, including repeatable, AI-augmented delivery modules that raise the bar on quality

Collaborate with Product & R&D to surface opportunities for platform enhancement

Minimum Qualifications:

Bachelor's Degree or equivalent practical experience

6 years in a technical, client-facing role such as Solution Architecture, consulting, or analytics advisory

Ease and credibility with clients, from platform admins to C-suite

A builder's curiosity about AI — you've used AI tools to work smarter and want to push how far that goes in an advisory context

Track record leading several parallel projects across internal and external stakeholders

Preferred Qualifications:

EPM modeling experience (or a strong appetite to go deep on it fast)

Familiarity with finance processes or adjacent use cases (supply chain, SPM, Workforce)

Comfort with data analysis, data flows and connections (SQL, APIs)

Experience with AI tools/vibe coding, Claude code, MCP, solution design, data architecture

What We Offer:

Competitive compensation package: (NYC $170,000 - $190,000 USD; TOR: $150,000 - 180,000 CAD)

Stock options to ensure you have a stake in Pigment's growth

Comprehensive benefits, including medical, dental, & vision insurance coverage for you & your loved ones

We encourage you to take the time you need. When you work hard, we know you also need to rest, which is why we offer generous time off and parental leave policies

Trust and flexible working hours

Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, London and soon San Francisco

High-end equipment (based on stock/availability) to do your work in the best conditions

Employer-sponsored 401(k), enabling you to prepare for retirement

How We Work:

Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet

Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community

Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission

Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment

Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organizations