Client Director

Company Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

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Job Description

You will be responsible for renewals and upsells with a defined set of Nexthink largest, prestige, existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support, and Professional Services, in supporting our most esteemed clients.

What you get to do in this role:

• Provide strategic leadership to clients
• Be the relationship manager between customers and Nexthink
• Work with the greater Nexthink solution teams to develop a Nexthink solution based on the customer's strategic outcomes
• Manage all Executive relationships between Nexthink and assigned clients
• Oversee worldwide development of assigned accounts, including the development and deployment of worldwide resources
• Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level.
• Develop a clear roadmap and build capabilities across our clients and Nexthink teams to promote an outstanding customer experience.
• Achieve financial targets for the assigned clients, including Licenses, Renewals, and Professional Services.

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Qualifications

• 6-10 years of experience selling enterprise technology in a fast-paced and competitive market and in an equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management
• Previous sales experience in IT Service Management or IT Operations Management (within software or IT sales organizations)
• Driven – possesses a strong desire to be successful
• Disciplined – skilled in managing time and resources, sound approach to qualifying opportunities
• Intelligent – possesses the aptitude to learn quickly and establish credibility
• Fluent in English and French

Additional Information

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

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