Next Job Abroad is thrilled to offer an exciting opportunity for a Danish Speaking Bank Customer Service Representative in the beautiful island of Malta! This role is designed for individuals with a strong sales background and a commitment to delivering exceptional customer service. In this position, you will assist customers with their banking needs while promoting a variety of financial products. This is a fantastic chance to enhance your career in a vibrant location with a rich culture and stunning scenery!
Requirements
Benefits
Serve as a Mandarin-English point of contact for prospective and current clients, managing inquiries, consultations, follow-ups, records, and administrative coordination to support client satisfaction and intake goals.
Handle inbound customer calls in English and Spanish, guiding callers through complex and potentially fraud-related concerns with accuracy, empathy, and professionalism while coordinating with support teams.
Customer Service Representatives handle voice, chat, and email support, resolve customer issues, and meet service metrics while using CRM, ticketing, and telephony tools.
Handle routine customer inquiries in English and Spanish across phone, email, and live chat, assisting with accounts and troubleshooting, tracking follow-ups, updating CRM records, and escalating complex issues.
Handle inbound calls for a range of businesses, helping callers with empathy, taking and delivering accurate messages, booking appointments, and transferring calls while providing polished, client-focused service.
