🕒 6 days ago
Serve as the first point of contact for customers, resolving account, order, billing, and product questions across phone, chat, and email while documenting cases and meeting service targets.
Talent Pool: Customer Service Representative | Metro Manila (Remote)
🕒 yesterday
Customer ServiceOmnichannel SupportInbound And Outbound CallsLive Chat
📜 Description
- Handle inbound and outbound voice, live chat, and email or ticketing support.
- Resolve customer issues, de-escalate concerns, and aim for first-contact resolution.
- Meet or exceed CSAT, quality assurance, and ticket-volume targets.
- Use CRM, ticketing, cloud telephony, and collaboration tools to manage customer interactions.
- Manage multiple tools and conversations in an unsupervised support environment.
🛠️ Requirements
- Minimum of 2 years of proven experience in a customer service, call center, or remote support role.
- Proven hands-on experience handling omni-channel support environments across voice (inbound/outbound), live chat, and email/ticketing channels.
- Demonstrated track record of meeting or exceeding performance metrics, including CSAT, QA scores, and ticket volume.
- Intermediate proficiency with CRM and ticketing systems (e.g., Zendesk, Salesforce, Freshdesk, HubSpot) and cloud telephony/VoIP software (e.g., RingCentral, Aircall, Talkdesk).
- Familiarity with team collaboration tools such as Slack, Microsoft Teams, Zoom, and Google Workspace.
- Advanced verbal and written English communication skills, characterized by a neutral accent, articulate pronunciation, active listening, and an empathetic tone.
- Strong critical thinking and troubleshooting capabilities to resolve issues, de-escalate frustrated customers, and achieve first-contact resolution.
- Exceptional multitasking and organizational skills, with the ability to manage multiple tools, databases, and chat windows simultaneously in an unsupervised work-from-home environment.
✨ Benefits
- Permanent work-from-home set-up
- Dayshift (Australian Eastern Standard Time business hours)
- Full-time job
- HMO (STAFF only)
- Annual leave
- 13-month pay
- With Government mandated benefits
Full job description
Are you looking for home-based work as a Customer Service Representative for overseas clients?
Do you have excellent communication skills, a passion for helping people, and the drive to deliver outstanding customer experiences from the comfort of your home? Join our VirtualStaff365 Talent Pool today.
About Us
VirtualStaff365 connects talented design professionals in the Philippines with growing international clients. We build long-lasting remote careers guided by our core values of respect, integrity, well-being, generosity, and excellence.
What Our Clients Offer
- Collaborative creative environments that value your unique visual ideas and design perspective.
- Opportunities to work with top-tier tools, modern creative software, and asset libraries.
- Supportive, passionate marketing and design teams where you can collaborate with creative leads and expand your skills.
- Diverse project scopes, ranging from brand identities and social media campaigns to high-converting web visuals and dynamic video content.
Requirements
We are searching for a professional, empathetic Customer Service Representative who possesses:
- Minimum of 2 years of proven experience in a customer service, call center, or remote support role.
- Proven hands-on experience handling omni-channel support environments across voice (inbound/outbound), live chat, and email/ticketing channels.
- Demonstrated track record of meeting or exceeding performance metrics, including CSAT, QA scores, and ticket volume.
- Intermediate proficiency with CRM and ticketing systems (e.g., Zendesk, Salesforce, Freshdesk, HubSpot) and cloud telephony/VoIP software (e.g., RingCentral, Aircall, Talkdesk).
- Familiarity with team collaboration tools such as Slack, Microsoft Teams, Zoom, and Google Workspace.
- Advanced verbal and written English communication skills, characterized by a neutral accent, articulate pronunciation, active listening, and an empathetic tone.
- Strong critical thinking and troubleshooting capabilities to resolve issues, de-escalate frustrated customers, and achieve first-contact resolution.
- Exceptional multitasking and organizational skills, with the ability to manage multiple tools, databases, and chat windows simultaneously in an unsupervised work-from-home environment.
Benefits
- Permanent work-from-home set-up
- Dayshift (Australian Eastern Standard Time business hours)
- Full-time job
- HMO (STAFF only)
- Annual leave
- 13-month pay
- With Government mandated benefits
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