Are you ready to embark on an exciting career adventure in the stunning Mediterranean? Next Job Abroad is on the lookout for a passionate and dynamic Danish Speaking Bank Customer Service Representative to join our team in beautiful Malta! This role is perfect for bilingual candidates who thrive in fast-paced environments and have a flair for sales. You will not only assist customers with their banking inquiries but also have the chance to promote our fantastic financial products, helping clients find the solutions they need.
Requirements
Benefits
Serve as a Mandarin-English point of contact for prospective and current clients, managing inquiries, consultations, follow-ups, records, and administrative coordination to support client satisfaction and intake goals.
Handle inbound customer calls in English and Spanish, guiding callers through complex and potentially fraud-related concerns with accuracy, empathy, and professionalism while coordinating with support teams.
Customer Service Representatives handle voice, chat, and email support, resolve customer issues, and meet service metrics while using CRM, ticketing, and telephony tools.
Handle routine customer inquiries in English and Spanish across phone, email, and live chat, assisting with accounts and troubleshooting, tracking follow-ups, updating CRM records, and escalating complex issues.
Handle inbound calls for a range of businesses, helping callers with empathy, taking and delivering accurate messages, booking appointments, and transferring calls while providing polished, client-focused service.
