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Product Adoption Strategist (Human-Led & Interactive) French speaking

🕒 24 days ago
📍 🇧🇪 Ghent - Hybrid🎹 Mid-level♟️ Strategy Manager📢 🇫🇷 French Required📢 🇬🇧 English Required💼 Full-Time
Customer Success ManagementProduct TrainingConsultative Customer EnablementImplementation Consulting

📜 Description

  • Own end-to-end human-led adoption programs for a specific feature or market, including strategy, session design, facilitation, follow-up, and performance.
  • Identify underutilised product areas and customer segments, translating adoption opportunities into scalable human-led initiatives like clinics and masterclasses.
  • Build proactive coaching playbooks for high-value or at-risk accounts with low feature penetration, providing targeted optimisation support.
  • Conduct live qualitative deep-dives to understand barriers to adoption and map insights back to core customer personas.
  • Partner with cross-functional teams to create a customer journey that aligns with product priorities and merchant needs.

🛠️ Requirements

  • 3–5 years of experience in Customer Success Management, Product Training, or similar roles within a B2B SaaS environment.
  • Fluency in English and professional proficiency in French or German.
  • Experience translating product features into business outcomes and developing interactive workshops.
  • Strong facilitation and communication skills, with the ability to teach complex workflows in a simple, consultative way.

Benefits

  • Lightspeed equity scheme (we are all owners)
  • Health & Wellness Credit- expense up to 400 EUR per year towards your gym membership
  • Yoga classes
  • Time off to volunteer and give back to your community
  • Lunch on the days you work from our Ghent office
  • Hospitalisation Insurance
  • Working from home allowance
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