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Customer Experience Manager - French Speaking

🔥 7 hours ago
Customer SuccessAccount ManagementSales StrategyNegotiation

📜 Description

  • Manage customer engagement across the entire customer lifecycle, from onboarding through renewal.
  • Act as a trusted advisor to customers, helping them adopt Cloudflare products and services.
  • Collaborate with account teams to execute long-term success plans for retention and growth.
  • Own customer touch points including Business Value Justification meetings and Executive Business Reviews.
  • Demonstrate how customer engagement impacts revenue growth and adoption of solutions.

🛠️ Requirements

  • Minimum of 3 years of experience in a Customer Success/Account Management role or Inside or Field sales.
  • Fluency in French.
  • 2+ years of industry experience, preferably in cloud security and/or performance industries.
  • Bachelor's degree and/or other professional qualifications.
  • Direct experience in commercial sales, negotiation, and deal closure.
  • Strong understanding of computer networking and willingness to learn about network security.

Benefits

  • Equity
  • This role is eligible to participate in Cloudflare’s equity plan.
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Cloudflare

Customer Experience Manager

Cloudflare👥 10,000+ employees🏢 Computer And Network Security🤝 B2B
🔥 7 hours ago

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Asana

Customer Success Manager, Scaled Accounts

Asana👥 10,000+ employees🏢 Software Development🤝 B2B
🕒 yesterday

As a Customer Success Manager for Scaled Accounts, you will drive customer adoption, retention, and satisfaction through strategic engagements with Asana's diverse client base in Japan.

📍 🇯🇵 Tokyo - Hybrid💼 Full-Time🎹 Mid-level🤝 Customer Success Manager📢 🇯🇵 Japanese Required📢 🇬🇧 English Required
Customer SuccessAccount ManagementChange ManagementStrategic Business Reviews

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