🕒 9 days ago
Leads and develops a customer support team, setting service standards, managing performance and schedules, and partnering across the business to improve support for restaurant partners and diners.
Customer Service Coach
🕒 24 days ago
Customer ServiceCall Center OperationsWork Order DispatchEmergency Vendor Sourcing
📜 Description
- Review and qualify work orders, identifying scope, SLAs, and client requirements to select appropriate affiliates.
- Support dispatch and emergency vendor sourcing processes as a subject matter expert.
- Enter accurate, consistent information into the database and follow billing procedures, issuing payments as needed.
- Communicate professionally with internal and external customers while protecting confidential information.
- Monitor team chats and in-person inquiries, providing guidance on processes and procedures.
- Coach team members through shadowing and process audits, and support ad hoc projects.
🛠️ Requirements
- High school diploma.
- More than 4 years of customer service call center experience.
- Trades knowledge or dispatch experience required.
- Ability to adapt, manage multiple projects, and prioritize in a fast-paced environment.
✨ Benefits
- Competitive compensation
- Health insurance options
- Dental insurance options
- Vision insurance options
- Life insurance options
- Disability insurance options
- 401(k) retirement savings plan
- Paid vacation, federal holidays, and floating holidays
Full job description
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.
A Customer Service Coach at Lessen is responsible to review and qualify submitted work orders and determine appropriate affiliates based on work order scope, priority, and business rules. This role communicates on the phone and electronically with vendors both internal and external, residents, and clients to ensure all maintenance services are completed in an effective and efficient manner. This role is an entry level role to leadership and will be coaching the dispatch and emergency vendor sourcing team members.
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.
Why Lessen:
· Competitive compensation
· Health, Dental, Vision, Life, Disability options
· 401K retirement savings plan
· Paid vacation, federal and floating holidays
· Maternity/Paternity Pay
· Career advancement opportunities
· All the tools you'll need to be successful
Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
What You'll Do:
-
Dispatch Work Orders - Identify scope, SLAs, and client requirements while maintaining adherence to dispatch policies and procedures
-
Subject Matter Expert – Knowledgeable on dispatch and emergency vendor sourcing processes
-
Data Entry - Enter information into our database and ensure consistency and accuracy
-
Billing - Adhering to internal billing procedures and issuing payments as needed
-
Professionalism - Demonstrate professionalism and effectiveness when communicating with internal and external customers while ensuring confidentiality and accuracy of internal and external data
-
Flexibility - Perform ad-hoc projects and other duties as assigned not limited to Residential Dispatch
-
Leadership – Monitor team chats and in person inquiries while providing accurate information related to processes and procedures
-
Coaching – This role will complete shadowing and process audits to gather feedback for both agents and process improvement
What You Need:
- Education level – High School diploma
- Previous experience (> 4 years) in customer service call center environment essential
- Trades knowledge or dispatch experience required
- Flexibility, adaptability and able to juggle multiple projects and priorities in a fast - paced environment
Similar jobs
Search more Customer Support Specialist jobs
📅 Sep 8
Lead and develop a Product Support team, guiding complex customer investigations, improving support workflows, tracking performance, and building an efficient enterprise support operation.
🕒 3 days ago
Leads a four-to-six-person Customer Support Operations team, setting the systems and data strategy, re-architecting Zendesk, and scaling automation while improving efficiency and customer satisfaction.
📍 🇳🇱 Eindhoven - Hybrid💰 €70k / year💼 Full-Time🎙️ Leadership🛟 Customer Support Specialist📢 🇬🇧 English Required
🕒 3 days ago
Leads global customer care across internal, offshore, and outsourced teams, improving multichannel performance while shaping AI-enabled, digital-first service and a more proactive customer experience.
🕒 3 days ago
Lead and scale a hospitality-led, multi-channel member care function, coaching frontline teams and improving service performance while handling complex escalations and shaping consistent, human-centred support.