🕒 2 days ago
Support customers with ticket purchases, payments, account access, and event questions across phone, email, and chat, resolving issues with empathy before, during, and after live events.
Customer Experience Advisor - Danish
📅 Aug 3
📍 🇲🇹 Sliema - Hybrid🎹 Mid-level🛟 Customer Support Specialist📢 🇩🇰 Danish Required📢 🇬🇧 English Required💼 Full-Time
DanishEnglishCustomer ServiceLive Chat
📜 Description
- Communicate with customers clearly through live chat, email, and phone.
- Listen to customer inquiries and resolve problems while following policies and procedures.
- Handle complaints professionally and empathetically, aiming to turn negative experiences into positive ones.
- Collaborate with Payments, Fraud, Safer Gambling, and CRM teams.
- Work independently while contributing to the wider team.
🛠️ Requirements
- Native proficiency in Danish and fluency in English.
- Excellent oral and written communication skills.
- Strong organisational and time management abilities.
- Self-motivated team player who can work independently.
- Previous gambling industry experience is desirable but not essential.
✨ Benefits
- Hybrid work policy
- 4 weeks of Workation (T&C apply)
- Well-being allowance to support your active lifestyle
- Private health insurance
- Discounts across a range of retailers, gyms, bars & restaurants
- We offer an employee assistance program that can provide help and guidance during challenging moments.
Full job description
ABOUT THE ROLE
Are you dedicated, passionate, and customer-focused? Do you thrive in dynamic environments where no two days are the same? LeoVegas is on the hunt for enthusiastic individuals to become the welcoming face and voice whilst providing exceptional service to our valued customers.
As a Customer Experience Advisor, you'll be at the heart of the action, engaging with customers via email and live chat to ensure their experience with us is nothing short of fantastic. You'll also have the chance to collaborate with our talented teams in Payments, Fraud, Safer Gambling, and CRM, making every day an opportunity to learn and grow.
YOU WILL BE RESPONSIBLE FOR:
Clear and concise communication to our customers via live chat, email and phone.
Listening to customer inquiries and resolving problems effectively whilst adhering to policies and procedures.
Addressing customer complaints professionally, with empathy and patience, with a focus on turning negative experiences into positive ones.
OUR SUCCESSFUL CANDIDATE WILL HAVE THE FOLLOWING:
An ability to work independently while contributing to the wider team and our culture
Native proficiency in Danish
Fluent in English
Enthusiasm and be a self-motivated team player
Excellent oral and written communication skills
Strong organisational and time management abilities
Previous experience in the gambling industry is desirable but not essential, as we prioritise providing a superior customer experience
WHO WE ARE
At the core of LeoVegas Group is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 2000 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 19 offices worldwide.
BENEFITS
Hybrid work policy
4 weeks of Workation (T&C apply)
Well-being allowance to support your active lifestyle
Private health insurance
Discounts across a range of retailers, gyms, bars & restaurants
We offer an employee assistance program that can provide help and guidance during challenging moments.
JOIN US!
In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don’t wait for things to happen; we pounce and make it happen!
Would you be a good fit for the Leo Pride - give us a roar!
As our company working language is English, we’d like to see your CV in English, please
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