For our Customer Service department, we are looking for a Customer Service Supporter, who will be our customer ambassador, being in the front line with the customers and providing the best Customer Service within any channel preferred by the customers. As Customer Service Supporter…
Do you see yourself in this role as Customer Service Supporter at JYSK? Then YOU ARE the person we are looking for!
WHAT WE OFFER YOU
You get the chance to join a retail company that wants to be the candidate’s first choice when choosing an employer. We are dynamic and here your inputs get heard, you get involved and your development is crucial to us. Additionally, as JYSK ambassador, you get the following:
WHAT YOUR NEXT JOB WILL BE ABOUT
You are the first point of contact for our customers. At the JYSK Customer Service Centre, our days are filled with handling customer enquiries through different channels, identifying customer issues, solving them and preventing them in future.
WHAT YOU SHOULD BRING
IS THIS YOUR NEXT OPPORTUNITY? Apply today!
Recruitment process in COUNTRY:
We process applications on an ongoing basis and complete the recruitment when we have found the right candidate. We always hold interviews – and for selected positions you can expect to have assessments and/or a video interview, where we look forward to hearing about your motivation for the job.
We process applications on an ongoing basis and complete the recruitment when we have found the right candidate. We always hold interviews – and for selected positions you can expect to have assessments and/or a video interview, where we look forward to hearing about your motivation for the job.
ABOUT US
We believe our employees are key to our success. That is why we strive to offer development and possibilities of growing and finding new challenges within JYSK. Since our founder, Lars Larsen, opened his first store in Denmark in 1979, JYSK has expanded our global presence with stores and web shops in countries around the world.
Our three fundamental JYSK Values – Tradesman, Colleague and Corporate Spirit – express the behavior and attitude that we can expect from each other. We trust each other, and we believe in empowerment and freedom with responsibility. We also take pride in rewarding engagement and a great effort among our employees. With the right attitude, opportunities abound in JYSK.
JYSK wants to include everyone, no matter the age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and experience. Together, we secure our inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. Because a great mix of minds, talents and unique personalities makes us a stronger team.
Serve as a first point of contact for customers, resolving enquiries across phone, email, chat and social media while delivering professional service and supporting sales goals.
Support Ukrainian-speaking customers by phone, chat, and email, resolving issues, documenting interactions, and following service standards while collaborating with a team to improve customer experience.
Handle customer enquiries across phone, email, social media and online reviews, taking ownership of issues, finding solutions and working with colleagues to deliver a positive customer experience.
Support customers with ticket purchases, payments, account access, and event questions across phone, email, and chat, resolving issues with empathy before, during, and after live events.
Coordinate corporate assistance requests for international clients, resolving inquiries by phone and email, identifying suitable solutions, maintaining high service standards, and supporting invoice processing and basic accounting.
