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Manager, Technical Support

🔥 12 hours ago
Technical SupportCustomer ServiceTeam ManagementPerformance Monitoring

📜 Description

  • Manage a team of Technical Support Specialists providing customer service and handling inquiries.
  • Monitor performance through auditing and provide feedback for improvement.
  • Develop strategies and policies for the Technical Support group.
  • Assist in resolving complex customer issues and conduct training sessions.
  • Identify opportunities to streamline workflows and enhance customer satisfaction.

🛠️ Requirements

  • Minimum of 5+ years in a similar role.
  • Extensive knowledge of Technical Support procedures and principles.
  • Experience in a contact center environment.
  • Familiarity with CRM and SaaS applications.
  • Strong multitasking and time management skills.
  • Ability to work in a team and adapt to change.
  • Schedule flexibility, including weekends.
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Provide first-level technical support for automotive issues, analyzing problems and assisting customers through various communication channels while maintaining a high resolution rate.

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Technical SupportRoot Cause AnalysisAutomotive MechanicsCustomer Service
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