The Adoption Consultant drives customer satisfaction and growth by ensuring effective platform adoption and maintaining strong relationships across a high volume of accounts.
Lead, coach, and develop a team of Level 1–3 service desk technicians, including hiring, training, scheduling, performance management, and mentoring.
As a Customer Success Manager, you will maximize digital implementation and retention of Wiley's solutions while providing exceptional support to customers and faculty.
Drive retention, renewals, and customer satisfaction as a Customer Success Manager, leading onboarding and implementation for high-impact clients.
As an Expert Service Client, you will enhance customer experiences by providing personalized support, ensuring smooth transactions, and building lasting relationships.
