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Institutional Client Services (LATAM - 12 Month Contract)

πŸ•’ 8 days ago
Client SupportTrading PlatformsAPI IntegrationProblem-solving

πŸ“œ Description

  • Serve as the point of contact supporting our highest value customers and institutions on Binance's various products
  • Provide dedicated and prompt support to our institutional and VIP customers via different communication channels
  • Guide VIP customers on integrating and using Binance's system, including API usage
  • Act as the first line of support for all account and system-related issues
  • Represent VIP customers to internal teams including account, finance, risk, and products
  • Collect customer feedback and manage projects for product change requirements

πŸ› οΈ Requirements

  • Minimum of 3 years of relevant experience in a client/trading desk support role in financial services
  • Solid understanding of trading platforms and exchange, including trading orders and execution processes
  • Experience in a client manager role supporting client growth and business development
  • Understanding of crypto derivative trading products
  • Outstanding problem-solving skills under high pressure
  • Excellent communication skills for cross-departmental communication
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