Home care is care that comes to you. With HCA’s home care services, you can maintain your independence in your own home for longer. Whether you need a little help around the house or care for more complex lifestyle needs, our in-home care specialists are experts at developing personalised care plans that meet your unique needs.
Are you passionate about making a meaningful difference in the lives of older Australians?
We are looking for a proactive and compassionate Customer Care Manager to join our dedicated team, supporting clients across our home care caseloads in Brisbane North.
You will serve as the primary point of contact for both new and existing home care clients, guiding them through their aged care journey with empathy, professionalism, and expertise. You will be responsible for delivering high-quality, personalised support and ensuring clients’ needs are consistently met throughout your period of care.
Day to Day you will:
Lets talk about you!
You bring strong communication and relationship-building skills with a customer-first approach, and you’re able to quickly build rapport with new clients while adapting to different teams. You are proactive and results-driven, with the ability to meet business targets and deadlines. You have a solid understanding of the Home Care and broader health services environment, experience in a customer-focused service business, strong technology and systems competency (MS Office and CRM systems), and the ability to work independently while contributing effectively as part of a wider team.
Why Join HCA?
✨ People-First Culture – We care deeply about our people and live our values
💻 Hybrid Work Flexibility – Work from home and the office with great balance
🎉 Extra Leave Benefits – Including a day off for your birthday
If this sounds like you, put an application in now to be considered.
Mandatory Requirements
Veterans are encouraged to apply. At HCA we are committed to embracing diversity and committed to providing a safe working environment.
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