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Customer Support Specialist, Health Insurance Benefits

🕒 yesterday
Customer ServiceCall Center ExperienceBenefits KnowledgeSalesforce

📜 Description

  • Own customer inquiries from start to finish, keeping customers updated during the resolution process.
  • Work a full-time 40-hour/week schedule during operational hours.
  • Meet quality and productivity standards for superior customer service.
  • Collaborate with other advocates to influence product development.
  • Conduct comprehensive research to resolve customer questions effectively.
  • Stay updated on new products/features to enhance customer communication.

🛠️ Requirements

  • Minimum 2+ years of experience in call center, technology, retail, or hospitality.
  • At least 1 year of experience in a customer-facing benefits role with a Broker, Carrier, or Benefits provider.
  • Comfortable working with multiple technologies in a digital-first environment.
  • Strong critical thinking skills and proactive problem-solving abilities.
  • Excellent written and verbal communication skills.
Cloudflare

Manager, Customer Experience and Renewals

Cloudflare👥 10,000+ employees🏢 Computer And Network Security🤝 B2B
🕒 yesterday

The Manager, Customer Experience is a strategic leader focused on building and scaling a high-performing team of Customer Experience Managers to enhance customer retention and operational efficiency.

Customer SuccessRenewals SalesTeam LeadershipOperational Strategy
Fivetran

Customer Solutions Architect

Fivetran👥 10,000+ employees🏢 Software Development🤝 B2B
🕒 yesterday

As a Customer Solutions Architect, you will enhance customer satisfaction by maximizing the value of dbt Cloud deployments through technical discussions, demos, and relationship building.

Customer Solutions ArchitectureTechnical Account ManagementData WarehousingSQL
Cloudflare

Customer Experience Manager

Cloudflare👥 10,000+ employees🏢 Computer And Network Security🤝 B2B
🕒 yesterday

The Customer Experience Manager oversees the entire post-sale customer journey, focusing on onboarding, retention, and contract renewals while driving strategic relationships and optimizing workflows.

Customer SuccessAccount ManagementCloud SecurityData Analysis

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