🕒 2 days ago
Guide clients through software onboarding, demonstrate system features, answer questions, troubleshoot basic issues, and provide patient, professional support that helps users feel confident using new tools.
Onboarding Specialist
📅 Sep 2
Client CommunicationCandidate CoordinationInterview SchedulingOutbound Calls
📜 Description
- Coordinate candidate endorsements and prepare candidate briefs.
- Schedule and monitor interviews, follow up with clients and candidates, and obtain interview feedback.
- Coordinate onboarding requirements and address client concerns and escalations.
- Work with Recruitment, Customer Success, and internal teams to keep candidate movement on track.
- Maintain accurate activity tracking and documentation.
🛠️ Requirements
- Excellent written and verbal English communication skills, with confidence in client and candidate interactions, including outbound calls.
- Highly organized and detail-oriented, with the ability to manage multiple priorities, stakeholders, and deadlines.
- Strong time management and follow-up skills in a fast-paced environment.
- Proactive problem-solver who can identify blockers, adapt to changing priorities, and escalate issues when needed.
- Customer-service oriented with strong client relationship and stakeholder management skills.
- Demonstrates ownership, accountability, and a results-driven approach to completing tasks.
- Proficient with email, calendars, communication platforms, CRM/ATS systems, and other administrative tools.
- Maintains accurate documentation and records while ensuring smooth coordination across teams.
- Repurpose qualified candidates who are not selected for one role into suitable active opportunities within required timelines.
Full job description
Onboarding Specialist
Wing is on the exciting mission of redefining the future of work for companies across the world. We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.
Role Overview
Role Overview
The Onboarding Specialist (OBS) is a client-facing coordination role responsible for managing candidate movement and client requirements throughout the hiring and onboarding process. The OBS coordinates candidate endorsements, prepares candidate briefs, schedules and monitors interviews, conducts client and candidate follow-ups through email, messaging, and Dialpad, obtains interview feedback, coordinates onboarding requirements, handles concerns and escalations, maintains accurate tracking, and works closely with Staffing/Recruitment and Customer Success. Under the updated process, the OBS is also responsible for proactively repurposing qualified candidates who are not selected for a particular requirement and coordinating them for other suitable active opportunities within the required timeline.
Key Responsibilities
1. Candidate Endorsement & Coordination
Note: The OBS role is primarily focused on coordination and candidate movement, rather than candidate sourcing or recruitment screening.
2. Client Communication
3. Candidate Communication
4. Interview Coordination & Management
5. Calls & Follow-Up
The OBS performs regular calls as part of the daily workflow.
6. Interview Feedback & Candidate Movement
7. Candidate Repurposing
A major responsibility under the updated OBS process is the proactive repurposing of candidates.
8. Onboarding Coordination
9. Client Concerns & Escalations
10. Internal Coordination
This role works closely with Recruitment, Customer Success, and other Internal Teams
11. Tracking & Documentation
The OBS is responsible for maintaining accurate records of ongoing activities.
Required Skills & Qualifications
- Excellent written and verbal English communication skills, with confidence in client and candidate interactions, including outbound calls.
- Highly organized and detail-oriented, with the ability to manage multiple priorities, stakeholders, and deadlines.
- Strong time management and follow-up skills in a fast-paced environment.
- Proactive problem-solver who can identify blockers, adapt to changing priorities, and escalate issues when needed.
- Customer-service oriented with strong client relationship and stakeholder management skills.
- Demonstrates ownership, accountability, and a results-driven approach to completing tasks.
- Proficient with email, calendars, communication platforms, CRM/ATS systems, and other administrative tools.
- Maintains accurate documentation and records while ensuring smooth coordination across teams.
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