🕒 9 days ago
Own onboarding and ongoing support for ABA providers and RBTs, guiding users through platform setup, tracking follow-ups, resolving routine questions, and escalating issues to improve engagement and the customer experience.
Customer Onboarding Specialist - 100% Remote - LATAM
🕒 yesterday
Customer OnboardingCustomer EngagementCustomer TrainingProduct Demonstrations
📜 Description
- Implement onboarding processes that help new customers transition smoothly to the platform.
- Lead tailored product training sessions and demonstrations.
- Create customized onboarding materials and resources in Spanish and English.
- Communicate proactively with customers and serve as their primary contact during onboarding.
- Collaborate with sales and customer success teams to improve customer satisfaction and streamline onboarding.
- Track onboarding effectiveness and use customer feedback and metrics to drive improvements.
🛠️ Requirements
- NOTE: This is a FULLY remote role, but the candidate must be within LATAM to collaborate with their team, peers, and internal customers.
- You do not have to be in the specific country or city shown in this listing, but please only apply if you are physically based within LATAM.
- Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators.
- Hostaway brings everything together for greater efficiency and faster growth.
- Profitable, high-growth, and the first short-term rental PMS unicorn 🦄.
- Learn more about our recent valuation and story here.
Full job description
NOTE: This is a FULLY remote role, but the candidate must be within LATAM to collaborate with their team, peers, and internal customers. You do not have to be in the specific country or city shown in this listing, but please only apply if you are physically based within LATAM.
Trusted by 20,000+ property managers worldwide, Hostaway is an industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. Hostaway brings everything together for greater efficiency and faster growth.
Profitable, high-growth, and the first short-term rental PMS unicorn 🦄. Join us at our most exciting stage yet! Learn more about our recent valuation and story here.
We are looking for a Customer Onboarding Specialist to join our LATAM team. You will be instrumental in the first stages of our customer’s journey. You will ensure that new clients are transitioned smoothly and effectively onto our platform, setting them up for success from day one. This position requires a deep understanding of customer engagement and a passion for delivering outstanding service. You will also become an expert user of all Hostaway products.
About the role
Implement effective onboarding processes for new customers, ensuring a seamless transition and a solid foundation for their success.
Conduct initial training sessions and demonstrations tailored to customer needs, promoting a deep understanding of our product features and capabilities.
Develop customized onboarding materials and resources in Spanish & English
Maintain clear, consistent, and proactive communication with new customers throughout the onboarding process.
Collaborate with the sales and customer success teams to identify opportunities for customer satisfaction improvement and to streamline the onboarding process.
Monitor and report on the effectiveness of onboarding initiatives, using customer feedback and onboarding metrics to drive continuous improvement.
Serve as the primary point of contact for new customers during the onboarding phase, addressing any issues and ensuring they are resolved promptly.
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