About Elorus
Elorus delivers cutting-edge online financial management solutions designed for project-driven teams and small businesses around the world. Our all-in-one invoicing, time tracking, and expense management platform is trusted by thousands of users across diverse industries.
With over a decade of experience, we combine the reliability of a mature company with the drive for continuous innovation. We're a team of passionate professionals committed to building great software and delivering exceptional service.
About This Position
Elorus provides free support to all users, regardless of their subscription. We believe a software service is only as good as the support it delivers. Our support team strives to offer users the best experience possible.
We are looking for a Customer Support Specialist with a passion for understanding customer needs and helping them make the most of our platform. The role involves taking ownership of issues and seeing them through to resolution—enhancing Elorus’ reputation for exceptional customer service.
What You’ll Do
Requirements
Preferred Qualifications
Benefits
Activate customer products and services, analyze and categorize URLs, route inquiries to specialist teams, and coordinate technical deliveries and migration updates to provide accurate, empathetic customer support.
Resolve customer billing and payment inquiries, support internal teams with invoicing and subscriptions, maintain accurate account balances, and collaborate with Accounts Receivable and Cash Collection.
Support customers across chat, email, and phone by resolving account and banking issues, explaining product features, identifying recurring problems, and partnering with engineering and banks to improve the user experience.
Support members throughout their health journey by resolving inquiries with empathy and precision, escalating medical questions appropriately, and turning recurring issues into improvements to the member experience.
Serve as the first point of contact for patients, scheduling appointments, answering questions, updating records, and directing callers to the right providers and resources with empathy and accuracy.
