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Government Customer Success Manager

📅 May 13
📍 🇬🇧 London - Hybrid🎹 Mid-level🤝 Customer Success Manager💼 Full-Time
Customer SuccessAccount ManagementPublic Sector OperationsStakeholder Management
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📜 Description

  • Own customer outcomes for a defined portfolio of UK and EMEA government and public sector customers, managing relationships from onboarding through renewal and expansion.
  • Serve as the primary strategic point of contact across each account, fostering trust with operational users, leadership, procurement, and security stakeholders.
  • Drive adoption and value realization by developing tailored success plans, leading service and strategy reviews, and aligning Elliptic's capabilities to each agency's mission and compliance objectives.
  • Monitor account health and engagement trends, identifying early indicators of risk or opportunity and taking timely, proactive action to safeguard renewals and encourage growth.
  • Lead renewal and expansion cycles end‑to‑end, maintaining an accurate retention pipeline, forecasting outcomes, and negotiating terms that balance agency priorities with Elliptic's business goals.
  • Collaborate closely with Sales, Product, Engineering, and Support to resolve issues, communicate roadmap context, and advocate for the unique needs of government partners.

🛠️ Requirements

  • British citizen (due to security requirements for UK Government work).
  • Demonstrated experience working with public sector customers, including managing complex stakeholder groups and navigating formal procurement and contracting processes.
  • Background in or strong understanding of public sector operations - experience working directly within government is strongly preferred.
  • Proven success managing and growing strategic accounts in Customer Success, Account Management, or an equivalent customer‑facing role.
  • Comfort collaborating with law enforcement and intelligence agency customers (directly or via partners), exercising appropriate discretion, diplomacy, and professionalism.
  • Excellent communication skills, with the ability to translate complex or technical concepts into clear, actionable guidance for diverse audiences.

✨ Benefits

  • Private Health Insurance - we use Vitality! • Full access to Spill Mental Health Support • Life Assurance: we hope you will never need this
Apply Now

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