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Customer Success Manager

📅 Jun 9
Customer SuccessAccount ManagementSaaS SolutionsRelationship Building

📜 Description

  • Build strong relationships with key stakeholders within your account base
  • Fully manage your customers throughout the various phases of the lifecycle from onboarding to renewal and expansion
  • Be the main point of contact for your accounts internally and externally
  • Develop net new business through upsell and cross sell opportunities within your region
  • Build strategic customer account plans, and manage the commercial cycle independently and/or in collaboration with AEs
  • Discovery and scoping of high quality expansion opportunities within existing accounts

🛠️ Requirements

  • Conduct presentations such as QBRs, kickoff calls and product demos
  • Negotiate terms and renewals
  • Meet and exceed quarterly and annual quotas for your region and target customers
  • Have extensive Customer Success experience and can successfully manage, retain and lead expansion opportunities
  • Have experience in working with a broad set of customers across the region
  • Have experience creating and working with data flow diagrams of payment schemes and architecture

Benefits

  • Private Health Insurance - we use Vitality! • Full access to Spill Mental Health Support • Life Assurance: we hope you will never need this
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