Partner Account Manager, North America (USA and Canada)

Creatio is a global vendor of an agentic CRM & workflow platform with no-code and AI at its core. We help organisations automate customer and operational workflows, achieving the fastest time-to-value and the highest ROI on the market. Millions of workflows run on Creatio daily, supporting thousands of clients in over 100 countries. Genuine care for our clients and partners is at the heart of our DNA. We’re proud to be recognised by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.’s Best Workplaces list, recognising our commitment to employee wellbeing and a strong workplace culture. Who We’re Looking For: We are seeking a passionate, proactive, and results-driven Partner Account Manager, North America (USA and Canada) who is excited to contribute to a fast-growing and innovative company. The ideal candidate is someone who thrives in a dynamic environment, embraces challenges as opportunities, and is motivated to bring fresh ideas to the table. You should be a strong team player with excellent communication skills, eager to learn and grow, and ready to make an impact from day one. Most importantly, we’re looking for individuals who share our values, believe in collaboration, and want to be part of a workplace where creativity, accountability, and ambition are celebrated. The role is based in the USA.Responsibilities:Partnership DevelopmentBuilding strong partner relationships, serving as a trusted advisor to facilitate the growth of the partnership with GSI partners, and as an important point of contact for partners’ day-to-day needsUsing strategic thinking and relationship management to drive growth from existing partners and discover upsell opportunitiesManaging renewals of annual agreementsPerforming quarterly business reviews both onsite and remotelyDelivering satisfied partner relationships that result in references, case studies, and renewalsConducting regularly scheduled partner check-in calls to determine how to maximize client satisfactionPartner SalesLead generation processLead the qualification process with the partnerSales strategy discussionMeeting confirmation and participation with a clientTight collaboration with the sales team for the fastest progressPartner AcquisitionDeep search in social media and identify/contact potential partners for new business opportunitiesAcquire new target partners and supervise the onboarding provision Requirements:Minimum 8-10+ years of experience in a software/SaaS business-to-business environment with a proven track record of consistent quota over-achievementExperience in managing GSI partner accounts such as: Deloitte, TCS, InfosysExcellent interpersonal skills and an ability to build strong relationships with partnersStrong personal network within the regionDriven, highly motivated, and passionate about salesProfessional sales training would be an advantage but not essentialFluent in English — both verbal and writtenUnderstanding of CRM and BPM applications, experience in executing business solutionsProficient in Microsoft Office Suite, particularly in Excel & PowerPoint.What To Expect From Us:Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential. Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally. Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one. Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.

Responsibilities

Partnership Development

Building strong partner relationships, serving as a trusted advisor to facilitate the growth of the partnership with GSI partners, and as an important point of contact for partners’ day-to-day needs

Using strategic thinking and relationship management to drive growth from existing partners and discover upsell opportunities

Managing renewals of annual agreements

Performing quarterly business reviews both onsite and remotely

Delivering satisfied partner relationships that result in references, case studies, and renewals

Conducting regularly scheduled partner check-in calls to determine how to maximize client satisfaction

Partner Sales

Lead generation process

Lead the qualification process with the partner

Sales strategy discussion

Meeting confirmation and participation with a client

Tight collaboration with the sales team for the fastest progress

Partner Acquisition

Deep search in social media and identify/contact potential partners for new business opportunities

Acquire new target partners and supervise the onboarding provision