🕒 4 days ago
As a Customer Experience Advisor, you will handle inbound calls and correspondence, assisting pension scheme members and Independent Financial Advisers with their queries and requests.
CX Experience Advisor
🕒 3 days ago
Customer ServiceOrder ManagementProduct KnowledgeCommunication Skills
📜 Description
- Respond to customer inquiries via phone, email, and chat.
- Provide accurate product knowledge and assist with order placements, returns, and product-related questions.
- Assist customers with managing their accounts and subscriptions.
- Maintain secure, accurate records of customer interactions.
- Collaborate with other teams to resolve customer issues.
- Stay informed on product knowledge, industry trends, and company policies.
🛠️ Requirements
- 0-2 years of customer service or retail experience.
- Strong communication and problem-solving skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Empathy-driven approach to customer interactions.
- Knowledge of CBD products is a plus but not required.
✨ Benefits
- Dental
- Vision benefits
- Paid time off
- Employee discount and $75 per month stipend for CBH products
- Opportunities for professional growth and development
Full job description
Location: Hybrid or Remote (U.S.)
Starting Pay: $20 per Hour
The Role
As a Customer Experience Advisor, you will be the first point of contact for customers, assisting with inquiries, order management, and product knowledge. This entry-level role will provide you with the opportunity to learn about our products and grow your expertise while helping our customers achieve their wellness goals with Cornbread Hemp products.
Who You Are
You thrive in a fast-paced environment and have a passion for helping others. You’re dependable and take pride in providing excellent service. Your ability to remain adaptable and accountable as we expand is essential. You possess a growth mindset and are eager to contribute to the team and Cornbread Hemp’s mission of improving wellness.
What You’ll Do
● Respond to customer inquiries via phone, email, and chat.
● Provide accurate product knowledge and assist with order placements, returns, and product-related questions.
● Assist customers with managing their accounts and subscriptions.
● Maintain secure, accurate records of customer interactions.
● Collaborate with other teams to resolve customer issues.
● Stay informed on product knowledge, industry trends, and company policies.
Skills and Experience
● 0-2 years of customer service or retail experience.
● Strong communication and problem-solving skills.
● Ability to multitask and work efficiently in a fast-paced environment.
● Empathy-driven approach to customer interactions.
● Knowledge of CBD products is a plus but not required.
What We Offer
● Health, dental, and vision benefits
● Paid time off
● 401(k) plan
● Employee discount and $75 per month stipend for CBH products
● Opportunities for professional growth and development
Similar jobs
Search more Customer Success Manager jobs
🕒 4 days ago
Join our Cybersecurity Services Delivery Team as a Customer Service Associate, where you'll enhance customer satisfaction through effective communication and support in a dynamic environment.
🕒 4 days ago
You will engage with clients in a collaborative environment, providing support and solutions while ensuring a positive customer experience throughout their journey.
🕒 2 days ago
As a Guest Experience Executive, you will be the first point of contact for guests, ensuring a smooth experience before, during, and after their stay through effective communication and problem-solving.
📍 🇲🇦 Morocco - Remote⏳ Temporary/Contract🪈 Entry-level🤝 Customer Success Manager📢 🇬🇧 English Required📢 🇫🇷 French Required
Inside Service Management Specialist (OM) Gyakornok( REF3733A)
🕒 2 days ago
Deutsche Telekom IT Solutions👥 1001 - 5000 employees🏢 Information Technology And Services
🕒 2 days ago
Manage voice product orders, provide product-specific consultation, and ensure customer satisfaction through effective communication and coordination.