You lead rollouts, monitor health and usage, and keep stakeholders informed. You partner with Sales on expansions and renewals, and with Support and Product on issues and feedback.
What you’ll do here
Own onboarding and rollout plans for new customers; coordinate with Sales for a smooth, successful implementation of Coder’s platform
Remove barriers to adoption so customers achieve their desired outcomes expediently
Engage with customers to understand goals, challenges, and use cases, and provide tailored guidance and recommendations
Identify expansion opportunities within existing accounts, and partner with Sales on upsell and cross‑sell motions
Oversee renewals and forecasting, ensuring timely, successful commitments
Serve as the primary point of contact for inquiries, issues, and escalations, and collaborate with Coder teams to resolve
Monitor and report on customer health and usage
Develop deep expertise in Coder’s products to provide global customer coverage
What we’re looking for
3+ years in software/SaaS sales and/or customer success, with enterprise experience preferred
Working knowledge of cloud infrastructure, DevOps, developer tools, coding agents, platform engineering, CI/CD, and the SDLC
Hands-on experience with Salesforce and other industry-standard CS platforms
History of building strong relationships across executive, business, and technical stakeholders
Consistent internal advocacy for customers and the ability to provide actionable feedback for Product and cross‑functional teams
Habit of staying current on industry trends, CS best practices, and the competitive landscape
Startup experience
High EQ with strong verbal communication and technical writing skills
Self‑motivated with a creative and analytical approach to problem-solving
Bonus tacos if you have
Customer success or sales experience focused on developer tools
Renewal management experience
Experience with Totango or a similar Customer Success platform (e.g. Gainsight, Pylon)
Tinker with AI and the developer tools ecosystem (e.g. ChatGPT, Claude, Cursor)
Coder is the leading platform for AI development Infrastructure, enabling enterprises to securely run human and AI-driven development workflows in consistent, governed environments. Coder provides self-hosted, agent-ready workspaces that unify developer productivity and platform governance. With Coder, enterprises can confidently evolve from human-only development to AI-assisted and autonomous workflows, without sacrificing security, compliance, or performance. Learn more at coder.com.
We believe that the interview process should be transparent, consistent, and enjoyable. We value your time and hope to complete the interview process in two to four weeks, if schedules allow. Through your interviews, you will meet a mix of individual contributors, managers, and senior leaders.
As an AI company, Coder embraces the use of AI tools, and we want to be transparent about our expectations as you navigate our interview process.
Not permitted: Using AI assistance during conversational interviews.
Permitted: Using AI tooling for take-home assessments. Please flag where and to what extent it was used in your take-home. Your submission will not be penalized for using AI as long as it is done honestly.
We use AI tools to help manage our recruitment process efficiently and fairly. Specifically:
Ashby helps us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions; it helps our team prioritize which applications to review first.
Granola takes notes during our interview calls so our team can focus on the conversation with you.
All hiring decisions are made by humans. Our team reviews applications, conducts interviews, and makes final selections. AI tools assist us but never replace human judgment, and these practices are conducted in compliance with applicable data protection, AI governance, and labor laws. Your data is not used to train AI models.
In accordance with New York City Local Law 144, an independent bias audit has been conducted on "Automated Employment Decision Tools"; results are available for Ashby.
If you're applying for a role at Coder and have questions about how we use AI in our process, or if you'd like to request information about the data we collect, please contact careers@coder.com.
We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.
Leads the development and optimization of customer success service offerings across Professional Services, Technical Success, and Support, using customer insights, performance metrics, and cross-functional governance to improve adoption.
Manage enterprise customers’ post-sales journey by providing technical guidance, driving adoption and renewals, monitoring customer health, and coordinating with internal teams to resolve issues and support growth.
Own strategic customer accounts by driving onboarding, product adoption, renewals, and expansion, while aligning customer goals with business outcomes and coordinating internal teams to resolve challenges.
Own post-sale customer success for strategic accounts, guiding onboarding, implementation, adoption, renewals, and expansion while mitigating risk and building customer champions and executive relationships.
Gerencia estrategicamente uma carteira de clientes, impulsionando adoção, retenção e expansão de receita por meio de análises de resultados, coordenação de projetos e evolução de processos de Customer Success.
