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SMB Onboarding Lead

🕒 4 days ago
📍 🇦🇷 Argentina +1 - Remote?🎺 Lead🤝 Customer Success Manager📢 🇪🇸 Spanish Required📢 🇧🇷🇵🇹 Portuguese Required💼 Full-Time
LeadershipCustomer OnboardingAI AdoptionPerformance Management

📜 Description

  • Cultivate and empower a world-class team of Onboarding Coaches focused on customer care.
  • Drive the adoption of AI and modern tools to enhance onboarding efficiency and product adoption.
  • Monitor customer segments to achieve retention goals and improve onboarding experiences.
  • Serve as an escalation point for complex inquiries from clients and stakeholders.
  • Collaborate with Sales, Product, and Support to implement operational improvements.
  • Provide leadership in hospitality training, ensuring knowledge is captured and reusable.

🛠️ Requirements

  • Over 2 years of direct leadership experience in hospitality or 3 years in a customer-facing SaaS role.
  • High emotional intelligence with a proven ability to build trust and resolve priorities.
  • Ability to manage people and processes in an agile environment.
  • Strong communication skills to synthesize technical and business concepts.
  • Experience with modern operating systems like CRMs and PMS.

Benefits

  • Remote First, Remote Always • PTO in accordance with local labor requirements • Monthly Wellness Fridays - enjoy an extra-long weekend
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