Remote Jobs RockRemote Jobs Rock

Technical Account Manager, Automattic Special Projects Team

🕒 9 days ago
📍 Worldwide - Remote💰 $85k - $130k / year🎹 Mid-level🤛 Technical Account Manager💼 Full-Time
WordpressWoocommerceDNSWeb Accessibility
Apply Now

📜 Description

  • Driving our partners' adoption of WordPress and other Automattic products and services.
  • Working closely with partners to resolve their incoming requests with high precision.
  • Collaborating with partners to define website functionality and take ownership of delivery and outcomes.
  • Diving into WordPress and WooCommerce configurations, setup, and site building.
  • Leading high-touch deployments, including DNS configuration, domain transfers, and data migrations.
  • Acting as the voice of the customer for product teams, championing areas for improvement.

🛠️ Requirements

  • You display a demonstrable understanding of how AI can multiply your productivity and have examples that prove it.
  • You have an obsessive need to provide “beyond the expected” customer service to the folks you work with.
  • Your project management approach will strike a balance between thoroughness and momentum, keeping complex initiatives moving forward while maintaining quality and meeting deadlines.
  • Ability to understand how plugins and themes interact with the site and with each other.
  • Comfort using the Site Editor to modify patterns and page templates.
  • A strong background with general web technologies, including: DNS, web accessibility, site performance, technical SEO, and ecommerce.
  • Excellent English written and verbal communication skills, with an aptitude for taking technical language and making it understandable.
  • Ability to triage requests, escalating needs outside the skillset/scope of the role to other team members.
  • Demonstrated ability to manage assigned work independently while adjusting to new and competing priorities.
  • Comfortable creating structure in ambiguous situations and pursuing a clear path forward.
Apply Now

Similar jobs

Search more Technical Account Manager jobs
Smartsheet
🕒 yesterday

As a Technical Account Manager, you will build strategic relationships with customers, providing insights and support to maximize their Smartsheet investment and improve IT maturity.

📍 🇨🇷 Canada - Remote💼 Full-Time🎹 Mid-level🤛 Technical Account Manager
Technical Account ManagementCustomer Relationship ManagementSaaS ApplicationsIT Strategy
View jobApply
Twilio

Technical Account Manager

Twilio👥 10,000+ employees🏢 Software Development🤝 B2B
WebsiteLinkedInAll Job Openings
🕒 yesterday

As a Technical Account Manager at Twilio, you will provide designated technical support to strategic customers, resolving complex issues and delivering proactive guidance to enhance their experience with Twilio technologies.

📍 🇨🇴 Colombia - Remote💼 Full-Time🎹 Mid-level🤛 Technical Account Manager
Technical SupportCustomer Relationship ManagementRestful APIsJava
View jobApply
Twilio

Technical Account Manager 3

Twilio👥 10,000+ employees🏢 Software Development🤝 B2B
WebsiteLinkedInAll Job Openings
🕒 yesterday

As a Technical Account Manager at Twilio, you will provide dedicated technical support to strategic customers, resolving complex issues and delivering proactive guidance to enhance their experience with Twilio technologies.

📍 🇨🇴 Colombia - Remote💼 Full-Time🎹 Mid-level🤛 Technical Account Manager
Technical SupportCustomer ServiceRestful APIsJava
View jobApply
Newrelic

Technical Success Manager - Public Sector

Newrelic👥 1001 - 5000 employees🏢 Computer Software
WebsiteLinkedInAll Job Openings
🕒 2 days ago

As a Technical Success Manager for the Public Sector team, you will leverage your technical expertise and problem-solving skills to enhance customer relationships and drive product adoption.

📍 🇺🇸 Arlington - Remote💰 $149k - $186k / year💼 Full-Time🎹 Mid-level🤛 Technical Account Manager📢 🇬🇧 English Required
Technical Success ManagementCustomer Relationship ManagementPerformance Monitoring ToolsTechnical Problem Solving
View jobApply
View more Technical Account Manager jobs

Trusted by Remote Workers