Remote Jobs RockRemote Jobs Rock

Technical Account Manager 3

🔥 15 hours ago
Technical SupportRestful TechnologyAPIsJava

📜 Description

  • Address customer issues using strong technical and diplomatic skills.
  • Collaborate with customers' developers and partners to resolve complex problems.
  • Report reproducible bugs and collaborate with Product and Engineering teams via Slack.
  • Analyze customer trends and report observations to improve support processes.

🛠️ Requirements

  • 4 to 6+ years of relevant experience.
  • Good knowledge of RESTful technology and APIs.
  • Ability to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript.
  • Skilled in troubleshooting network connectivity issues and understanding TCP/UDP, SSL/TLS.
  • High competency in communicating complex technical issues to diverse audiences.
  • Experience in managing dedicated customer accounts.

Benefits

  • Competitive pay
  • Generous time off
  • Ample parental and wellness leave
  • Healthcare
  • Retirement savings program
Twilio

Technical Account Manager

Twilio👥 10,000+ employees🏢 Software Development🤝 B2B
🔥 15 hours ago

As a Technical Account Manager at Twilio, you will provide designated technical support to strategic customers, resolving complex issues and delivering proactive guidance to enhance their experience with Twilio technologies.

Technical SupportCustomer Relationship ManagementRestful APIsJava
Twilio

Technical Account Manager 3

Twilio👥 10,000+ employees🏢 Software Development🤝 B2B
🔥 15 hours ago

As a Technical Account Manager at Twilio, you will provide dedicated technical support to strategic customers, resolving complex issues and delivering proactive guidance to enhance their experience with Twilio technologies.

Technical SupportCustomer ServiceRestful APIsJava
🕒 yesterday

As a Technical Account Manager, you will build strategic relationships with customers, providing insights and support to maximize their Smartsheet investment and improve IT maturity.

Technical Account ManagementCustomer Relationship ManagementSaaS ApplicationsIT Strategy
Twilio

Technical Support Expert 2

Twilio👥 10,000+ employees🏢 Software Development🤝 B2B
🔥 15 hours ago

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer.

📍 🇨🇴 Colombia - Remote💼 Full-Time🎹 Mid-level🤝 Customer Success Manager📢 🇬🇧 English Required📢 🇪🇸 Spanish Required
Customer ServiceComplianceTechnical SupportCritical Thinking
Shiphero

Business Critical Support Specialist

Shiphero👥 201 - 500 employees🏢 Logistics And Supply Chain
🔥 15 hours ago

Manage critical technical escalations for premium SaaS clients, ensuring adherence to Service Level Agreements while delivering elite customer support.

Crisis ManagementTroubleshootingCustomer SupportTechnical Support

Trusted by Remote Workers