Remote Jobs RockRemote Jobs Rock

Technical Account Manager

🕒 yesterday
Technical SupportCustomer Relationship ManagementRestful APIsJava

📜 Description

  • Serve as the primary technical support contact for strategic customers during Pacific hours.
  • Resolve complex technical problems and provide feedback to Twilio's Product and Engineering teams.
  • Collaborate with customers' developers and partners to troubleshoot issues.
  • Analyze customer trends and report observations to improve support processes.
  • Deliver proactive guidance to minimize business-impacting downtime.

🛠️ Requirements

  • 4+ years of relevant experience in technical support or account management.
  • Strong knowledge of RESTful technology and APIs.
  • Ability to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript.
  • Understanding of network connectivity issues, including TCP/UDP and SSL/TLS.
  • Excellent communication skills for both technical and non-technical audiences.
  • Experience managing dedicated customer accounts.

Benefits

  • Competitive pay
  • Generous time off
  • Ample parental and wellness leave
  • Healthcare
  • Retirement savings program
Twilio

Technical Account Manager 3

Twilio👥 10,000+ employees🏢 Software Development🤝 B2B
🕒 yesterday

As a Technical Account Manager at Twilio, you will provide dedicated technical support to strategic customers, resolving complex issues and delivering proactive guidance to enhance their experience with Twilio technologies.

Technical SupportCustomer ServiceRestful APIsJava
🕒 yesterday

As a Technical Account Manager, you will build strategic relationships with customers, providing insights and support to maximize their Smartsheet investment and improve IT maturity.

Technical Account ManagementCustomer Relationship ManagementSaaS ApplicationsIT Strategy
Newrelic

Technical Success Manager - Public Sector

Newrelic👥 1001 - 5000 employees🏢 Computer Software
🕒 2 days ago

As a Technical Success Manager for the Public Sector team, you will leverage your technical expertise and problem-solving skills to enhance customer relationships and drive product adoption.

Technical Success ManagementCustomer Relationship ManagementPerformance Monitoring ToolsTechnical Problem Solving
Airwallex

Senior Technical Account Manager

Airwallex👥 10,000+ employees🏢 Financial Services🤝 B2B
🔥 20 hours ago

As a Technical Account Manager at Airwallex, you will serve as the primary technical advisor for enterprise clients, ensuring successful integration and optimization of payment solutions.

Technical Account ManagementCustomer Relationship ManagementTechnical SupportSoftware Development Lifecycle

Trusted by Remote Workers