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Technical Account Manager

๐Ÿ•’ 18 days ago
Customer SuccessTechnical Account ManagementSolutions EngineeringEnterprise Technology

๐Ÿ“œ Description

  • Technical Account Managers at Ambient own the customer success journey from signed contract through full operational adoption for some of the world's largest enterprises.
  • This is a true hybrid role - equal parts customer success and technical account leadership.
  • You're accountable for retention, adoption, and expansion, and you get there by being the trusted bridge between Ambient's AI platform and customers' security, IT, and operations

๐Ÿ› ๏ธ Requirements

  • get complicated.
  • What you'll do:
  • Own customer outcomes from post-sale implementation through renewal, adoption, and expansion
  • Lead customers through deployment, onboarding, testing, training, and operational rollout
  • Partner with customer stakeholders across security, IT, operations, and leadership

โœจ Benefits

  • Flexible time off to rest and recharge
  • Winter Break (time off between Christmas and New Year's for most roles
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