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(MCTF 2026) Support Associate - English (Kuala Lumpur)

🕒 9 days ago
Customer ServiceCommunication SkillsProblem-solvingTime Management

📜 Description

  • Deliver outstanding service to guests and partners via phone, email, and chat.
  • Handle a high volume of inquiries and provide accurate, timely resolutions.
  • Take end-to-end ownership of booking issues including changes, cancellations, and payments.
  • Work towards achieving individual and team KPIs such as quality and customer satisfaction.
  • Develop expertise across multiple Agoda product lines with ongoing training.
  • Collaborate with Team Leaders and Managers to resolve complex cases.

🛠️ Requirements

  • Strong customer focus and a genuine desire to help others.
  • Excellent spoken and written English skills.
  • Ability to stay calm and professional under pressure.
  • Good problem-solving skills using guidelines and data.
  • Flexibility to adapt to new tools and processes.
  • Ability to manage time and priorities in a fast-paced environment.
  • Prior experience in customer support or service roles is a plus.

Benefits

  • Structured training, coaching, and clear performance metrics
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🕒 9 days ago

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Customer ServiceCommunication SkillsProblem-solvingMultitasking

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