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Seasonal Customer Care Associate - Remote (Multiple Shifts Available)

🕒 2 days ago
Customer ServiceCRMKustomerShopify

📜 Description

  • Quickly and efficiently manage a high volume of customer inquiries across email, social media, and live chat while navigating multiple systems.
  • Assist customers with questions related to orders, returns, shipping, products, and other general inquiries.
  • Take ownership of customer concerns and find thoughtful, efficient solutions.
  • Collaborate with internal teams to help deliver the best possible customer experience.
  • Maintain accurate and detailed records of customer interactions within our CRM.
  • Follow established processes and procedures while ensuring all communication reflects BaubleBar's brand voice and values.

🛠️ Requirements

  • 2+ years of professional customer service experience required, preferably within e-commerce, retail, or another high-volume customer support environment.
  • Proven experience managing a high volume of customer inquiries while delivering accurate, thoughtful, and efficient resolutions.
  • Experience working within a CRM or customer support platform required; familiarity with Kustomer, Shopify, and/or NetSuite is strongly preferred.
  • Strong computer and technical skills with the ability to confidently navigate multiple systems at once and type at least 40 WPM.
  • Exceptional attention to detail with a strong focus on accuracy, documentation, and following established processes.
  • Excellent written and verbal communication skills, including the ability to adapt your communication style while maintaining BaubleBar's brand voice.

Benefits

  • Seasonal Customer Care agents receive a free monthly product allowance to experience our amazing items first hand
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