Leads complex enterprise support investigations across production and pre-production environments, advising customers, mentoring teammates, and partnering with product and engineering to improve Kongโs API and AI Gateway solutions.
Provide hands-on technical support and trusted guidance to Snowflake Priority Support customers, optimizing performance and cost, resolving complex issues, and improving their post-deployment experience.
The role involves leading a small team of support engineers, providing business user support, and ensuring effective collaboration through various tools.
As a Lead Technical Support Engineer, you will enhance customer support by efficiently managing tickets, collaborating with product teams, and optimizing the Help Center for a seamless experience.
