🕒 8 days ago
Leads complex enterprise support investigations across production and pre-production environments, advising customers, mentoring teammates, and partnering with product and engineering to improve Kong’s API and AI Gateway solutions.
Senior Engineer
📅 Jun 29, 2023
Microsoft SharepointMicrosoft Sharepoint App DevelopmentCollaboration ToolsTroubleshooting
📜 Description
- Manage 2 or 3 support engineers while providing support to business users.
- Utilize tools such as Zoom, Asana, G Suite, Box, Lucid Chart, and MS Teams.
- Demonstrate strong troubleshooting skills and effective communication with business users.
- Proactively report updates and identify potential blockers or risks.
- Translate business needs into feasible and effective solutions.
- Provide KPIs and SLA reports on a monthly or quarterly basis.
🛠️ Requirements
- Experience with Microsoft SharePoint and Microsoft SharePoint App Development.
- Familiarity with collaboration tools.
- Ability to manage a support team.
Full job description
Company Description
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (15000+ experts across 26 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!Job Description
Must have Skills : Microsoft SharePoint, Microsoft SharePoint App Development, collaboration tools, Job Description : The person needs to work as a support lead to manage 2 or 3 support engineers and should be able to provide support to business users as well when needed. Tools to support: Zoom, Asana, G Suit, Box, Lucid Chart, MS Teams, SharePoint online Should have strong troubleshooting skills and should be able to communicate with business users. Should be willing to learn skills to support sites deployed on different technology platforms. Should be able to proactively report updates and flag any potential blockers or risks. Should be able to understand and translate business needs into feasible & effective solutions. Should be able to provide KPIs and SLA reports on a monthly or quarterly basis. Should have a good understanding of request tracking & ticketing systems. Should be able to provide L2 support around collaboration toolsQualifications
Additional Information
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