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1st Line Support Engineer

🕒 7 days ago
Customer ServiceTechnical SupportSoftware TestingCase Management

📜 Description

  • Support, maintain and improve customer service.
  • Provide support for Legend customers via telephone and support ticket systems.
  • Work proactively to ensure prompt resolution of support cases.
  • Escalate calls to 2nd/3rd line support or external maintenance companies.
  • Analyze support tickets and report performance against SLAs.

🛠️ Requirements

  • Proven technical experience in a similar role.
  • Direct experience working with clients.
  • Good interpersonal skills and ability to communicate well, both verbally and in writing.
  • Excellent analytical and problem-solving skills.
  • Quick learner who can pick up new skills and technologies easily.

Benefits

  • Paid Parental Leave benefit programs
  • #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
  • Access to free mental health support
  • Flexible working arrangements
Aspenskiingcompany

Reservation Agent - Aspen Hospitality

Aspenskiingcompany👥 501 - 1000 employees🏢 Leisure, Travel & Tourism
🕒 8 days ago

The Reservation Agent ensures exceptional service by handling guest inquiries and reservations for various Limelight properties, driving sales conversions and maintaining high service standards.

Customer ServiceReservation SystemsSales ConversionCommunication
Bitpanda

Associate, Phone Support - DACH

Bitpanda👥 10,000+ employees🏢 Financial Services
🕒 10 days ago

As an Associate in Phone Support, you will deliver exceptional customer service primarily through phone interactions, ensuring user satisfaction and loyalty.

📍 🇦🇹 Vienna - Hybrid💼 Full-Time🥁 Junior🛟 Customer Support Specialist📢 🇩🇪 German Required📢 🇬🇧 English Required
Phone SupportCustomer ServiceUser Feedback AnalysisZendesk

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