Remote Jobs RockRemote Jobs Rock

Kazakh-Speaking Lead Client Relations Manager

🔥 19 hours ago
📍 🇰🇿 Kazakhstan - Hybrid🎙️ Leadership🤝 Customer Success Manager📢 🇬🇧 English Required💼 Full-Time
Client RelationsClient Portfolio ManagementClient EngagementClient Retention
Apply Now

📜 Description

  • Set departmental KPIs and develop action plans aligned with corporate targets.
  • Implement engagement and retention strategies to strengthen loyalty, reduce churn, and maximize client value.
  • Oversee client portfolios and establish team practices for proactive follow-up and relationship management.
  • Maintain CRM accuracy and monitor client satisfaction, behavioral trends, and retention performance.
  • Prepare reports, presentations, and market analyses; participate in events and promotional activities.
  • Coach and develop team members, monitor performance, and support continuous improvement.

🛠️ Requirements

  • BSc in Business Administration or any Business-related field
  • Proven experience in business development, client/partner relations or similar role
  • Fluent Kazakh and Russian speaker. English knowledge is a must
  • Self-motivated and results driven
  • Ability to cope under pressure
  • Strong communication and interpersonal skills, with the ability to influence key stakeholders
  • Excellent client handling, problem solving and negotiation skills
  • Very good people management skills
  • Computer literate
  • Let’s Connect – Intro Chat with Talent Acquisition

✨ Benefits

  • Attractive remuneration package plus performance related reward
  • Intellectually stimulating work environment
  • Continuous personal development and international training opportunities
Full job description

The Role:

We are looking for a driven and strategic Lead Client Relations Manager to strengthen client loyalty and enhance client engagement across the Group. The role focuses on client portfolio management, retention strategies, and team leadership, ensuring high service standards and alignment with corporate objectives.

All applications will be treated with strict confidentiality!   By submitting this application, I confirm that I have read and agree to the terms of the Privacy and Data Protection Notice and the Confidentiality Undertaking.

The main responsibilities of the position include:

  • Set and monitor departmental KPIs in line with corporate targets and develop action plans to achieve them
  • Implement client engagement and retention strategies to strengthen loyalty, minimize churn, and maximize client value
  • Oversee client portfolios, ensuring proactive follow-up, consistent engagement, and effective relationship management
  • Establish best practices for client communication, follow-up, and retention across the team
  • Ensure accurate CRM maintenance and high standards of client data quality and documentation
  • Monitor client satisfaction, behavioral trends, retention performance, and portfolio insights to identify improvement opportunities
  • Participate in events, seminars, and promotional activities across different countries
  • Prepare presentations, reports, and market analyses to support decision-making
  • Coach, motivate, and develop team members while monitoring performance and supporting continuous improvement

    • Main requirements:

  • BSc in Business Administration or any Business-related field
  • Proven experience in business development, client/partner relations or similar role
  • Fluent Kazakh and Russian speaker. English knowledge is a must
  • Self-motivated and results driven
  • Ability to cope under pressure
  • Strong communication and interpersonal skills, with the ability to influence key stakeholders
  • Excellent client handling, problem solving and negotiation skills
  • Very good people management skills
  • Computer literate

    • Benefit from:

  • Attractive remuneration package plus performance related reward
  • Intellectually stimulating work environment
  • Continuous personal development and international training opportunities

    • The Hiring Experience: What Awaits You

  • Let’s Connect – Intro Chat with Talent Acquisition
  • Deep Dive – First Interview with Your Future Team
  • Speak Your Strength – Language Proficiency Check
  • Show Your Skills – Live Technical Session
    • Apply Now

    Similar jobs

    Search more Customer Success Manager jobs
    AVIS Greece

    Customer Experience & Contact Center Excellence Manager

    🕒 yesterday
    AVIS Greece👥 201 - 500 employees🏢 Leasing
    WebsiteLinkedInAll Job Openings

    Leads end-to-end customer experience and contact center operations, setting service standards and using customer, operational, and financial insights to improve satisfaction, loyalty, efficiency, and performance.

    📍 🇬🇷 Greece - Hybrid💼 Full-Time🎙️ Leadership🤝 Customer Success Manager
    Contact Center OperationsCustomer Experience StrategyOmnichannel Customer ExperienceKPI And SLA Management
    View jobApply
    Grupoenergisa

    COORDENADOR (A) DE EXPERIÊNCIA DO CLIENTE E NEGÓCIOS

    🕒 2 days ago
    Grupoenergisa👥 5001 - 10,000 employees🏢 Utilities
    WebsiteLinkedInAll Job Openings

    Coordena a experiência do cliente e as iniciativas de negócios, liderando a equipe, conduzindo ações de satisfação e governando a jornada de grandes clientes em conformidade com as normas do setor.

    📍 🇧🇷 João Pessoa - Hybrid💼 Full-Time🎙️ Leadership🤝 Customer Success Manager
    Customer Experience (cx)Gestão Da SatisfaçãoPesquisas De SatisfaçãoIndicadores De Experiência Do Cliente
    View jobApply
    Votorantim Cimentos

    Coordenadora/Coordenador de Pós Vendas (Central de Relacionamento ao Cliente)

    🕒 2 days ago
    Votorantim Cimentos👥 5001 - 10,000 employees🏢 Construction Materials
    WebsiteLinkedInAll Job Openings

    Lidera operações integradas de pós-venda e relacionamento com clientes, aprimorando indicadores, qualidade, pesquisas e jornadas enquanto desenvolve equipes e impulsiona melhorias contínuas.

    📍 🇧🇷 Curitiba - Hybrid💼 Full-Time🎙️ Leadership🤝 Customer Success Manager
    Liderança De Operações De AtendimentoPós-vendaExperiência Do Cliente (cx)Indicadores De Contact Center
    View jobApply
    Wonderful

    Strategic Growth, Italy

    🕒 2 days ago
    Wonderful👥 201 - 500 employees🏢 Internet
    WebsiteLinkedInAll Job Openings

    Own a portfolio of major client accounts after signing, leading executive relationships, delivery outcomes, and measurable impact while shaping future use cases into commercial growth opportunities.

    📍 🇮🇹 Italy - Hybrid💼 Full-Time🎙️ Leadership🤝 Customer Success Manager
    Executive Client Relationship ManagementAccount GrowthClient GovernanceDelivery Leadership
    View jobApply
    Harvey

    Legal Engineering Manager, Product Specialist

    🕒 3 days ago
    Harvey👥 10,000+ employees🏢 Software Development🤝 B2B
    WebsiteLinkedInAll Job Openings

    Lead and develop a team of legal product specialists, driving customer adoption, retention, and expansion while shaping engagement strategy, scalable processes, and product improvements.

    📍 🇺🇸 Dallas - Hybrid💰 $315k - $385k / year💼 Full-Time🎙️ Leadership🤝 Customer Success Manager
    Legal WorkflowsPeople ManagementCustomer AdoptionCustomer Success
    View jobApply
    View more Customer Success Manager jobs

    Trusted by Remote Workers