Remote Jobs RockRemote Jobs Rock

Customer Success Coordinator

๐Ÿ•’ 3 days ago
Customer SuccessAccount ManagementSales SupportClient-facing
Apply Now

๐Ÿ“œ Description

  • Coordinate end-to-end delivery of ebooks, courseware, and content solutions for higher ed accounts.
  • Partner with internal teams and external stakeholders to support implementation, onboarding, and configuration.
  • Troubleshoot technical issues during implementation and post-launch, escalating and coordinating resolution with the right teams.
  • Support client training and communicate platform functionality and best practices to instructors and administrators.
  • Maintain documentation for implementation processes and common troubleshooting steps.
  • Identify and recommend process improvements that strengthen customer satisfaction and usage.

๐Ÿ› ๏ธ Requirements

  • Bachelor's degree in business, communications, or a related field.
  • Minimum 1 year of experience in a customer service, account management, sales support, or a client-facing role.
  • Basic proficiency in spreadsheets (Excel/Google Sheets).
  • Strong problem-solving skills with attention to detail and a customer-service orientation.
  • Comfortable explaining technical concepts to non-technical audiences.
  • Strong time management and prioritization skills; ability to maintain a calendar and inbox that prioritizes meetings and responses with the highest urgency.

โœจ Benefits

  • When applying, please attach your resume/CV to be considered.
  • 39,700.00 USD to 52,966.66 USD

#LI-MS1
Full job description

The Customer Success Coordinator manages the end-to-end delivery of ebooks, courseware, and content solutions for academic customers across the region.

Description

  • Coordinate end-to-end delivery of ebooks, courseware, and content solutions for higher ed accounts.
  • Partner with internal teams and external stakeholders to support implementation, onboarding, and configuration.
  • Troubleshoot technical issues during implementation and post-launch, escalating and coordinating resolution with the right teams.
  • Support client training and communicate platform functionality and best practices to instructors and administrators.
  • Maintain documentation for implementation processes and common troubleshooting steps.
  • Identify and recommend process improvements that strengthen customer satisfaction and usage.

Requirements

  • Bachelor's degree in business, communications, or a related field.
  • Minimum 1 year of experience in a customer service, account management, sales support, or a client-facing role.
  • Basic proficiency in spreadsheets (Excel/Google Sheets).
  • Strong problem-solving skills with attention to detail and a customer-service orientation.
  • Comfortable explaining technical concepts to non-technical audiences.
  • Strong time management and prioritization skills; ability to maintain a calendar and inbox that prioritizes meetings and responses with the highest urgency.

Benefits

  • When applying, please attach your resume/CV to be considered.
  • 39,700.00 USD to 52,966.66 USD

#LI-MS1
Atlean World

Remote in Greece - Client Experience Agent with Dutch

๐Ÿ”ฅ 23 hours ago
Atlean World๐Ÿ‘ฅ 11 - 50 employees๐Ÿข Management Consulting

As a Client Experience Agent with Dutch, you will provide exceptional customer support through various channels, ensuring positive experiences and problem resolution.

๐Ÿ“ ๐Ÿ‡ฌ๐Ÿ‡ท Greece - Remote๐Ÿ’ผ Full-Time๐Ÿชˆ Entry-level๐Ÿค Customer Success Manager๐Ÿ“ข ๐Ÿ‡ณ๐Ÿ‡ฑ Dutch Required๐Ÿ“ข ๐Ÿ‡ฌ๐Ÿ‡ง English Required
Customer SupportFluent DutchEnglish CommunicationProblem-solving
Thrive Market

Member Service Specialist

๐Ÿ•’ 4 days ago
Thrive Market๐Ÿ‘ฅ 501 - 1000 employees๐Ÿข Health, Wellness And Fitness

As a Member Service Specialist, you will provide exceptional customer support, assist with member inquiries, and promote Thrive Market's benefits to enhance member retention.

Customer SupportCommunication SkillsCRM ToolsGoogle Apps
There Is Talent

Medical Appointment Setter (RM071026FT)

๐Ÿ•’ 4 days ago
There Is Talent๐Ÿ‘ฅ 11 - 50 employees๐Ÿข Management Consulting

As a Medical Appointment Setter, you will manage high volumes of inbound and outbound calls, schedule medical appointments, and ensure a professional experience for patients.

Verbal CommunicationWritten CommunicationMedical TerminologyCall Center Experience
Neogrid Carreiras

Jovem Aprendiz | Customer Services

๐Ÿ•’ 4 days ago
Neogrid Carreiras๐Ÿ‘ฅ 501 - 1000 employees๐Ÿข Computer Software

As a Jovem Aprendiz in Customer Services, you will provide first-level support to clients, helping resolve issues and ensuring customer satisfaction through various communication channels.

Atendimento Ao ClienteSuporte TรฉcnicoGestรฃo De TempoComunicaรงรฃo Verbal

As a Guest Experience Executive, you will be the first point of contact for guests, ensuring a smooth experience before, during, and after their stay through effective communication and problem-solving.

๐Ÿ“ ๐Ÿ‡ฒ๐Ÿ‡ฆ Morocco - Remoteโณ Temporary/Contract๐Ÿชˆ Entry-level๐Ÿค Customer Success Manager๐Ÿ“ข ๐Ÿ‡ฌ๐Ÿ‡ง English Required๐Ÿ“ข ๐Ÿ‡ซ๐Ÿ‡ท French Required
Customer ServiceBilingual CommunicationProblem-solvingCRM Software

Trusted by Remote Workers