🕒 2 days ago
Handle inbound client calls, schedule and update appointments, answer enquiries, and maintain accurate records while delivering professional, helpful service in a fast-paced healthcare setting.
Call Center Agent
📅 Jan 15, 2025
Inbound Call HandlingOutbound Call HandlingAppointment BookingClient Follow-up
📜 Description
- Handle inbound and outbound calls from leads.
- Book appointments for specialists with leads interested in the services.
- Follow up with clients to confirm appointments and share necessary information.
- Deliver a positive customer experience through effective communication.
- Work toward targets, with performance-based incentives tied to achievement.
🛠️ Requirements
- Handle inbound and outbound calls professionally.
- Book appointments for specialists with leads who have expressed interest in our services.
- Follow up with clients to confirm appointments and provide necessary information.
- Maintain a positive customer experience through effective communication.
- Achieve targets and earn performance-based incentives.
- Excellent verbal communication and phone etiquette.
- Experience in handling inbound and outbound calls.
- Ability to work with client lists and manage booking processes.
- Goal-oriented and motivated to meet and exceed targets.
Full job description
We are looking for a dedicated Call Centre Operator to handle inbound and outbound calls. This role focuses on booking appointments for our specialists, working with interested leads, and ensuring excellent customer interactions. The position offers an opportunity to earn incentives based on target achievement.
*Remote: Monday to Friday, 9 AM to 5 PM PST (5 PM to 3 AM SAST).
Requirements
- Handle inbound and outbound calls professionally.
- Book appointments for specialists with leads who have expressed interest in our services.
- Follow up with clients to confirm appointments and provide necessary information.
- Maintain a positive customer experience through effective communication.
- Achieve targets and earn performance-based incentives.
Qualifications:
- Excellent verbal communication and phone etiquette.
- Experience in handling inbound and outbound calls.
- Ability to work with client lists and manage booking processes.
- Goal-oriented and motivated to meet and exceed targets.
Similar jobs
Search more Call Center Representative jobs🕒 26 days ago
Serve as the first point of contact for healthcare clients by handling calls and enquiries, coordinating appointments, updating records, and providing professional, attentive customer service.
Bilingual Call Centre Agent (Spanish-English) | USA Hours (Remote)
📅 Sep 23
ISTA Personnel Solutions👥 201 - 500 employees🏢 Outsourcing/offshoring
📅 Sep 23
Handle inbound Spanish- and English-language calls for U.S.-based clients, support basic customer and patient enquiries, document interactions accurately, and follow established workflows and escalation procedures.
📍 Worldwide - Remote💼 Full-Time🎹 Mid-level☎️ Call Center Representative📢 🇪🇸 Spanish Required📢 🇬🇧 English Required
📅 Sep 4
Handle inbound customer calls, answer product and service questions, resolve common issues, document interactions, and coordinate with internal teams to deliver a helpful customer experience.
Call Centre Agents - UAE National
📅 Jul 6
Independent Food Company👥 1001 - 5000 employees🏢 Food & Beverages
📅 Jul 6
Serve as the first point of contact for customers, handling calls and inquiries, resolving or escalating issues, maintaining accurate CRM records, and supporting a consistently high-quality customer experience.