Independent Food Company is home to some of the region's most recognised hospitality concepts, including SALT, Somewhere, Parker's, Shalwa, Somewhere, and Public. We are a fast-growing organisation with an expanding portfolio of concepts, an active acquisition strategy, and ambitious plans for growth across new and existing markets.
We seeking to appoint four Call Centre Agents who will serve as the first point of contact for customers, handling inbound and outbound calls, responding to inquiries, resolving issues, and providing accurate information about products and services. The role requires excellent communication skills, a customer-focused approach, and the ability to maintain high service standards while ensuring customer satisfaction.
Key Responsibilities:
Requirements:
As a Customer Care Specialist, you will engage in training programs to develop a deep understanding of user needs and enhance user satisfaction through effective communication.
As a customer-focused professional, you will manage daily customer interactions and order operations for growing e-commerce brands, influencing customer satisfaction and loyalty.
The Patient Intake and Customer Service Specialist oversees the patient journey from initial inquiry to ongoing service, ensuring a smooth intake process and providing support for medical supply orders.
As an Intake Specialist, you'll manage new patient referrals and coordinate timely start-of-care visits, directly impacting patient outcomes and satisfaction.
As a Customer Service Agent, you will be the primary contact for customers, guiding them from order completion to vehicle delivery while ensuring a seamless experience.
