Independent Food Company is home to some of the region's most recognised hospitality concepts, including SALT, Somewhere, Parker's, Shalwa, Somewhere, and Public. We are a fast-growing organisation with an expanding portfolio of concepts, an active acquisition strategy, and ambitious plans for growth across new and existing markets.
We seeking to appoint four Call Centre Agents who will serve as the first point of contact for customers, handling inbound and outbound calls, responding to inquiries, resolving issues, and providing accurate information about products and services. The role requires excellent communication skills, a customer-focused approach, and the ability to maintain high service standards while ensuring customer satisfaction.
Key Responsibilities:
Requirements:
Handle inbound Spanish- and English-language calls for U.S.-based clients, assist with basic customer and patient enquiries, document interactions accurately, and follow client processes and escalation procedures.
Handle inbound client calls, schedule and update appointments, answer enquiries, and maintain accurate records while delivering professional, helpful service in a fast-paced healthcare setting.
Serve as the first point of contact for healthcare clients by handling calls and enquiries, coordinating appointments, updating records, and providing professional, attentive customer service.
Handle inbound customer calls, answer product and service questions, resolve common issues, document interactions, and coordinate with internal teams to deliver a helpful customer experience.
Handle customer and travel-agent calls about reservations and flight changes, promote airline products, guide customers through websites, and deliver empathetic, professional service.
