Shared Services Officer

Our client is a leading Australian supply chain and logistics provider offering comprehensive transport, warehousing, and third-party logistics solutions. Operating across a national footprint, they specialise in handling a diverse range of commodities alongside dry bulk and general freight. They are dedicated to delivering innovative, safe, and highly efficient supply chain services to a broad array of markets.

They are now seeking to hire a Shared Services Officer to deliver efficient finance, operational, payroll, and compliance administration support across national workflows. This role plays a key part in maintaining accurate records, supporting operational teams, and driving service excellence across Australian sites.

Job Responsibilities

Financial Administration Support

• Process supplier invoices and complete general ledger coding following approved work instructions
• Assist with accounts receivable tasks, recurring billing, and credit request preparation
• Verify invoices against supporting documentation and escalate discrepancies promptly
• Prepare monthly operational and financial reporting packages
• Maintain accurate customer and supplier records while monitoring shared finance inboxes
• Raise purchase orders and escalate missing approvals or non-standard transactions

Operational Administration Support

• Complete accurate operational data entry using CargoWise and related systems
• Process periodic billing tasks, transport administration requests, and operational reports
• Maintain operational registers, vehicle and plant records, and customer paperwork
• Assist with stocktake administration, pallet reconciliations, and document control

Payroll & Workforce Administration Support

• Process employee timesheets and support roster administration tasks
• Assist with payroll data preparation and maintain workforce records
• Collate workforce and labour reporting while escalating payroll discrepancies

WHS & Compliance Administration Support

• Upload workplace health and safety records, hazards, inspections, and meeting minutes into DoneSafe
• Maintain compliance registers for contractor management, training, and licensing
• Monitor compliance schedules, manage equipment registration records, and assist with audit preparation
• Provide professional administrative support and respond to internal queries within agreed SLA timeframes

Requirements

• Demonstrated experience in administration, shared services, or transactional financial support
• Strong working knowledge of Microsoft Office programs, particularly Microsoft Excel
• High attention to detail with proven accuracy in data entry and checking
• Excellent written and verbal communication skills in Australian English
• Strong organisation and time management skills with an ability to meet strict deadlines
• Ability to follow work instructions, procedures, and structured workflows

Nice-to-Have Skills

• Background in the supply chain, transport, or logistics sector
• Experience working with industry systems such as CargoWise, DoneSafe, Elmo, Evolve, or SharePoint
• Previous experience in Accounts Payable, invoicing, or payroll support
• Prior experience working within a fast-paced KPI and SLA-driven environment

Benefits

• Permanent work-from-home set-up

• Dayshift (Australian Eastern Standard Time business hours)
• Full-time job
• HMO (STAFF only)
• Annual leave
• 13-month pay
• With Government mandated benefits