🕒 yesterday
As a Regional Performance Manager, you will support motor manufacturer clients by managing Bodyshop relationships, ensuring compliance, and driving performance improvements.
Operations Lead
🔥 21 hours ago
OperationsProcess DesignWorkflow AutomationAI Agents
📜 Description
- Handle operational cases to identify bottlenecks and define success metrics.
- Design, launch, and validate production automations in live workflows.
- Build agent-based workflows, reserving human review for high-risk or ambiguous decisions.
- Partner with Product and Engineering to specify and build operational tools and systems.
- Create and maintain SOPs, escalation paths, KPIs, and process improvements.
- Increase operational volume and quality without proportional headcount growth.
🛠️ Requirements
- At least 3 years building products or processes in banking, fintech, payments, or crypto, or top-tier consulting experience with regulated financial services exposure.
- Experience shipping production automations or agents in live environments, beyond prototypes.
- Experience owning an operational domain end to end, including process design, SOPs, KPI definition, and tooling selection.
- Experience building or scaling operations at an early-stage company, ideally from 0 to 100 employees.
- Hands-on experience with queues, case handling, transaction processing, or similar operational work.
- Ability to partner with Product and Engineering on workflow automation and operational tooling.
- Experience with regulated financial operations; familiarity with compliance, risk, financial crime, payments, clearing, settlement, AI agents, or LLMs is useful.
✨ Benefits
- Base salary: $180,000 to $220,000 annually. Visa sponsorship is available.
Full job description
About the Role
Own a core operational domain at an early-stage fintech, such as customer operations, payment operations, or financial crime operations. You will build its processes, metrics, tooling, and automations in close partnership with Product and Engineering, helping the operation handle growing volume without relying on proportional headcount growth.
What You'll Do
Handle operational cases directly at first to identify process bottlenecks and define metrics for success.
Design and launch production automations, then validate them against live operational workflows.
Build and scale agent-based workflows, reserving human review for high-risk or ambiguous decisions.
Work with Product and Engineering to specify and build operational tools and systems.
Create and maintain standard operating procedures, escalation paths, KPIs, and process improvements.
Measure success through increased operational volume and quality without proportional headcount growth.
What We're Looking For
At least 3 years building products or processes in banking, fintech, payments, or crypto, or experience in top-tier consulting with regulated financial services exposure.
Experience shipping production automations or agents in live environments, beyond prototypes.
Experience owning an operational domain end to end, including process design, SOPs, KPI definition, and tooling selection.
Experience building or scaling operations at an early-stage company, ideally with 0 to 100 employees.
Hands-on experience with queues, case handling, transaction processing, or similar operational work.
Ability to work directly with Product and Engineering on workflow automation and operational tooling.
Experience with regulated financial operations; familiarity with compliance, risk, financial crime, payments, clearing, settlement, AI agents, or LLMs is useful.
Compensation & Benefits
Base salary: $180,000 to $220,000 annually. Visa sponsorship is available.
Location
On-site in New York, New York, United States. Candidates based elsewhere must be willing to relocate.
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