Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging.
As a Customer Loyalty Specialist for the Loyalty Team, you will take inbound requests from customers requesting to cancel, identify key issues in customer satisfaction and develop solutions to retain the business. You will analyze quantitative and qualitative customer metrics to identify early indicators of possible cancellations and make outbound calls to proactively address customers issues. This is an individual contributor without any direct reports.
#LI-TN1 #LI-Hybrid
Tebra is the only all-in-one EHR+ platform built exclusively for independent healthcare practices. Designed to replace the clunky, fragmented tools built for corporate systems, Tebra connects EHR software, billing, automation, telehealth solution, and marketing — so providers can spend less time on admin and more time with patients. More than 42,000 private practices trust Tebra to streamline operations, increase revenue, and reduce burnout — helping clinicians leave work on time and rediscover their purpose. Learn more at www.tebra.com.
We get to know our customers - and their patients - and look at the world through their lens.
Healthcare is too complex. We aim to simplify it for everyone.
We reject the status quo and solve problems with creativity, perseverance, and a bias to action.
We are diverse, humble, and collaborative. We put the team first and win together.
Life is short and joy is underrated. We take time to have fun and celebrate success.
United States: In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out Gympass for a great workout, or TelusEmployee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
Costa Rica: To assist with all of life’s needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you keep your mind and body healthy. Check out Gympass for access to health and fitness apps, or Telus Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.
NOTE: Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
California residents who apply or are recruited for a job with us: please carefully review our California-specific Privacy Notice under the California Consumer Protection Act here: https://www.tebra.com/privacy-policy/california-supplemental-notice/
If you would like to report a fraudulent Tebra job posting, please contact us at talentacquisition@tebra.com and consider reporting your experience to the FBI's Internet Crime Complaint Center or the Better Business Bureau to help keep others safe online, too.
As part of our commitment to a fair and efficient hiring process, Tebra utilizes Greenhouse Notetaker, Greenhouse's native interview intelligence tool, for our phone and video screenings. This technology records and transcribes interviews to help us ensure consistency, reduce bias, and make more informed hiring decisions. By applying for this position, you acknowledge that your interview may be recorded.
Build customer relationships with senior living communities and healthcare professionals, providing proactive platform support, coordinating onboarding and staffing needs, and resolving issues through clear communication and follow-through.
Own relationships with SMB customers using a market intelligence platform, driving product adoption, timely renewals, retention, and account growth through customer insights and proactive upsell opportunities.
Build trusted relationships with retail clients, translate retail measurement and consumer data into actionable recommendations, and drive product adoption, customer satisfaction, retention, and long-term partnership growth.
Manage customer relationships throughout the contract period, guiding onboarding and product adoption, resolving issues with internal teams, and supporting customer satisfaction, retention, and renewals.
Build trusted customer relationships, guide onboarding and product adoption, and identify expansion and renewal opportunities while advocating for customer needs across internal teams.
