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Enterprise Customer Success Manager - German Speaker

📅 Jul 29
Customer Success ManagementClient ServiceAccount ManagementTechnical Account Management

📜 Description

  • Build relationships with clients and turn them into happy users
  • Educate clients on a new way to create video content
  • Collaborate closely with sales for a cohesive onboarding experience
  • Engage in business-level and technical conversations at multiple organizational levels
  • Manage a Book of Business while tracking KPIs
  • Coordinate regular client check-ins to assess health and opportunities

🛠️ Requirements

  • Customer-facing experience in Customer Success Management, Client Service, or similar roles in B2B SaaS
  • Experience managing a Book of Business
  • Track record in managing risk and identifying growth opportunities
  • Ability to establish trusted advisor relationships with clients
  • Experience in onboarding new clients and building key relationships

Benefits

  • Competitive salary + stock options
  • Paid parental leave for primary caregivers (16 weeks) and secondary caregivers (5 weeks)
  • 25 days of annual leave + public holidays
  • Private Medical Insurance including mental health support, dental & vision
  • Pension contribution/salary sacrifice
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