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Channels Performance Specialist

🕒 yesterday
📍 🇵🇭 Manila - Remote🎹 Mid-level⚒️ Operations Manager💼 Full-Time
Channel Account Health ManagementEcommerce ChannelsCustomer Service ProcessesProcess Optimization
Apply Now

📜 Description

  • Manage channel account health and performance metrics.
  • Coordinate account health progress and strategies with channel management and partners.
  • Lead process optimization, change management, and cross-division initiatives affecting order health, returns, customer experience, and margins.
  • Maintain existing channel task processes and implement new processes to meet customer needs.
  • Execute listing optimization strategies to increase product reviews, improve ratings, strengthen Q&A, and build customer trust.

🛠️ Requirements

  • Strong organizational skills, attention to detail, and ability to manage multiple, competing priorities simultaneously.
  • Basic analytical skills and ability to analyze moderate sized datasets to provide insights.
  • Action-oriented and persistence to drive solutions; communicates effectively.
  • Understands basics of major Microsoft applications and basic excel navigation and logical functions.
  • Possesses strong knowledge of customer service processes and how software systems interact with channels.
Full job description
Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com.


Spreetail is looking for Channels Performance Specialist who will be responsible for managing and exceeding channel account health performance metrics. We are looking for someone with strong organizational skills, who possesses strong knowledge of customer service processes and who communicates effectively.
Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com. This is a remote position and requires candidates to have an available work-from-home setup Desktop/Laptop system requirements: - 4th generation or higher, at least Intel i3 or equivalent processor; - at least 4GB RAM; - Windows 10 and above or MAC OSX operating system  - You are required to provide your own dual monitors A strong and stable internet connection (A DSL, cable or fiber wired internet service with 10 Mbps plan or higher for primary connection) PC Headset A high-definition (HD) external or integrated webcam with at least 720p resolution. Please be aware of scammers. Spreetail will only contact you through Lever or the spreetail.com domain. Spreetail will never ask candidates for money during the recruitment process. Please reach out to careers@spreetail.com directly if you have any concerns. Emails from @spreetailjobs.com are fraudulent. #LI-Remote

How you will achieve success:

  • Primary owner for managing and exceeding channel account health performance metrics.
  • Aligns & communicates with channel management and channel partners on account health progress and strategies.
  • Leads process optimization, change management, and initiatives across divisions that impact order health, returns, our customer, and protect margins.
  • Responsible for managing the health of existing channel task processes and implementing new processes to exceed the demands of tomorrow’s customer.
  • Supports item & listing optimization by executing strategies that increase product reviews, improve review ratings, Q&A, and increase customer trust.

    • What experiences will help you in this role:

  • Strong organizational skills, attention to detail, and ability to manage multiple, competing priorities simultaneously.
  • Basic analytical skills and ability to analyze moderate sized datasets to provide insights.
  • Action-oriented and persistence to drive solutions; communicates effectively.
  • Understands basics of major Microsoft applications and basic excel navigation and logical functions.
  • Possesses strong knowledge of customer service processes and how software systems interact with channels.
    • Apply Now

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